Event Lifecycle & Business Manager
About The Position
Seeking a strategic and dynamic Event Lifecycle & Business Manager who will serve as the internal 'Product Manager' to oversee two critical lines of business: Degy Concepts (our portfolio of immersive special events) and TicketSilver (our ticketing platform). This role combines event portfolio management with lifecycle product ownership, requiring both strategic vision and hands-on execution. The ideal candidate will serve as the bridge between business strategy, customer needs, crossfunctional teams, and operational execution across these two lines of business. You will be responsible for defining and executing the product roadmap for TicketSilver while simultaneously managing the lifecycle of our immersive event portfolio - ensuring both deliver exceptional value to clients and drive sustainable business growth.
Requirements
- 3+ years of product management experience or operational work; preferably in events or entertainment field
- Demonstrated experience with product lifecycle management
- Strong analytical skills with P&Ls
- Microsoft office suite knowledge
- Proficiency in product management tools
- Excellent communication and stakeholder management skills
- Capacity to meet deadlines while maintaining quality standards
- Strong critical thinking skills to identify issues and propose solutions
- Effective time management skills
- Ability to work in a fast-paced environment
- Ability to work both independently and part of a team
- Must be a United States Citizen or qualified to work in the U.S. Must be based in the United States
Nice To Haves
- Prefer a Bachelor’s degree in business, marketing, operations, entrepreneurship, or a related field of studies
Responsibilities
- Lead the end-to-end product lifecycle for immersive events (current & emerging) and TicketSilver platform from ideation through execution and optimization
- Define and execute the roadmap for concepts, balancing innovation with operational excellence
- Conduct market research and competitive analysis to identify opportunities for new product development and existing product improvements
- Drive improvement and optimization through performance analysis and iterative enhancements
- Develop go-to-market strategies in coordination with the marketing department
- Create and manage concept launch schedules and timelines
- Drive inter-department communication to ensure alignment across teams during launches
- Manage event operations documentation including SOPs, riders, and handbooks
- Execute end-to-end operations for company ticketing platform and promotional products
- Manage client and event onboarding processes
- Oversee event creation, ticket configuration, sales and customer service
- Handle customer relations for ticketing and promotional product interactions
- Deliver exceptional customer service across ticketing operations and event experiences
- Drive sales initiatives for both platform services and event products
- Gather and synthesize client feedback to inform product roadmap decisions
- Maintain awareness of industry trends and competitive landscape through ongoing market research
- Own P&L responsibility for both product lines, tracking revenue, costs, and profitability
- Manage and analyze product financial statements and drive ROI optimization
- Provide data-driven insights and recommendations to support strategic decisoin-making
- Collaborate with sales, business development, operations, and marketing teams to align product initiatives with business objectives
- Partner with senior management to communicate product strategy, performance, and growth opportunities
- Serve as the primary point of contact for all product-related inquiries and escalations
- Facilitate stakeholder alignment on priorities, timelines, and resource allocation
Benefits
- Opportunities for bonuses based on performance.
- Salary increases based on performance.
- Qualification into company’s 401k plan after required time served.
- Paid Time Off (PTO) including vacation and paid holidays.
- General work expenses covered (office Wi-Fi, computer, travel).
- Optional cell phone service offered through corporate phone plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
