Event Host

Reston Association•Reston, VA

8h•Onsite

About The Position

Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property. At RA, our people are at the heart of everything we do. We are actively seeking an Event Host to join our team! The primary function of this position is to support Reston Association’s Lake House property operations and reservations. This position is a part of a team that provides customer service, administrative support, event coordination and marketing/sales support to Association members, the general public, and RA staff while working at the Lake House and the Reston Association Headquarters office. This position has special and specific focus on the Lake House and works under the general supervision of the Member Services Supervisor. The Event Host is responsible for managing venue reservations. This includes responding to inquiries via in-person interactions, phone calls, email, generating rental contracts, processing payments, and handling security deposit refunds using online reservations software. This role includes providing tours and hosting open houses for prospective renters, overseeing the setup and breakdown of tables, chairs, and AV equipment, and serving as the on-site staff liaison during events. The Event Host ensures the cleanliness and orderliness of the deck and kitchen/pantry, restocking supplies, maintaining appliances, and managing trash removal between events. Additionally, they create a welcoming and informative visitor experience by organizing and displaying promotional materials related to Association programs and events. Building and maintaining strong relationships with coworkers, RA staff, and external vendors is essential to successfully executing meetings and events. The Event Host plays a key role in marketing the venue and securing renters to achieve or exceed revenue goals, working closely with the Facility Sales Coordinator to manage necessary supplies. A commitment to exceptional customer service, attention to detail, and a professional demeanor is crucial, along with the ability to work a flexible schedule that includes weekday evenings and weekends. This position requires regular and reliable attendance, adherence to Association policies and procedures, and maintaining a professional work environment, workspace, and appearance. Other duties may be assigned as needed.

Requirements

High School Diploma or GED equivalent
One year of Events Management and Customer Service experience.
Strong knowledge of Microsoft Office applications
Excellent interpersonal, communication, and problem-solving skills.
Ability to build strong relationships and influence at all levels of the organization
Current CPR/First Aid Certification or ability to obtain one upon hire

Responsibilities

Managing venue reservations
Responding to inquiries via in-person interactions, phone calls, email
Generating rental contracts
Processing payments
Handling security deposit refunds using online reservations software
Providing tours and hosting open houses for prospective renters
Overseeing the setup and breakdown of tables, chairs, and AV equipment
Serving as the on-site staff liaison during events
Ensuring the cleanliness and orderliness of the deck and kitchen/pantry
Restocking supplies
Maintaining appliances
Managing trash removal between events
Organizing and displaying promotional materials related to Association programs and events
Building and maintaining strong relationships with coworkers, RA staff, and external vendors
Marketing the venue and securing renters to achieve or exceed revenue goals
Maintaining a professional work environment, workspace, and appearance