Event Coordinator / Guest Service Representative

Cranberry•Cranberry Township, PA

1d•$14 - $16

About The Position

Nothing Bundt Cakes – Cranberry is looking for a creative, organized, people-loving Event Coordinator to help us spread joy throughout our community. If you thrive in a fast-paced environment, enjoy building relationships, and love bringing celebrations to life, this role might be the perfect fit. When not working outside the bakery, this person will bring the joy in the bakery as a Joy Creator (Guest Service Rep)! The Event Coordinator is responsible for planning, coordinating, and executing bakery-related events both in-store and off-site. This includes community outreach, vendor events, corporate drop-offs, holiday promotions, and special celebrations. You’ll work closely with our management team to ensure every event reflects our brand’s commitment to warmth, quality, and exceptional guest experience. You’ll also be trained as a Joy Creator (Guest Service Representative). A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

Requirements

Strong organizational and multitasking skills
Excellent communication and relationship-building abilities
Comfortable speaking with customers, vendors, and community partners
Creative problem solver with a positive, team-oriented attitude
Ability to work flexible hours, including some weekends or early mornings for events
Valid driver’s license and reliable transportation

Nice To Haves

Prior event coordination, hospitality, or customer service experience is a plus

Responsibilities

Coordinate and execute bakery events, including vendor fairs, corporate deliveries, community partnerships, and seasonal promotions
Serve as the primary point of contact for event partners, ensuring clear communication and a positive experience
Manage event logistics: setup, product preparation coordination, and on-site representation (Must be flexible for nights and weekends)
Track event inventory, supplies, and promotional materials
Assist with marketing efforts such as email outreach, social media content support, and community engagement
Maintain strong relationships with local businesses, organizations, and repeat partners
Represent the bakery with professionalism, enthusiasm, and brand knowledge
Support in-store operations as needed, especially during peak seasons
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.