Event Concierge

Omni Hotels & Resorts•Frisco, TX

1d•Onsite

About The Position

To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Requirements

Exceptional people skills preferred.
Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
Must have flexibility in schedule and able to work am and pm shift when necessary.

Responsibilities

Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
Communication with other Event Concierge team and Managers to ensure seamless experience
Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
Manage and assist all aspects of hotel events to include day to day coordination
During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
Multi-task and prioritize multiple requests and information; time management skills are necessary
Utilize Delphi software for generation of necessary documents and changes as needed
Detailed knowledge of the hotel meeting space, group dynamics and event details
Special projects as assigned by Department Manager
Attends daily Banquet Event Order meetings and weekly resume meetings as needed
Recommends special outside services when required
Coordinates and attends pre-convention meetings prior to conference when scheduled