Event Assistant

Greathorse•Hampden, MA

10h•Onsite

About The Position

GreatHorse Position Summary: The Event Assistant plays a key role in delivering exceptional event experiences through seamless execution and attention to detail. This position is responsible for coordinating event operations, including logistics, setup and breakdown, equipment and inventory management, and maintaining high standards of service and facility presentation. In this role, you will lead and support a team of 25+ staff, including involvement in hiring, training, and scheduling, while fostering a collaborative and high-performing environment. The Event Assistant partners closely with both front- and back-of-house teams, including bar and kitchen staff, and contributes to event planning and design to ensure each event meets and exceeds expectations. This position follows a Wednesday-Sunday schedule. Please note that GreatHorse is a non-tipping facility.

Requirements

5+ years in hospitality operations, 2+ years in team management.
Availability to work various shifts, including early mornings, nights, weekends, and occasional holidays.
Must be 21 years old.
Physical ability and stamina to manage, carry, or lift items more or less than forty (40) pounds.
Knowledge of appropriate set-up, table settings, and level of service.
Ability to manage tasks independently.
Ability to lead service staff.
Ability to stand, walk, and move around for the entire shift.
Multi-tasking abilities.
Good oral communication skills.
Ability to remain calm and professional in a fast-paced work environment.
Ability to take initiative and perform job functions with diligence, speed, and accuracy.

Responsibilities

Operational oversight of events and dining spaces.
Assist with the development of operational plans and procedural manuals.
Independently prioritize tasks and duties to achieve client and company goals.
Interact with team members and guests in an upscale catering environment.
Supervise, schedule, and direct a staff of 20+ employees.
Oversee inventory management and procurement of all event-related equipment, including china, glassware, silverware, small wares, linens, and décor-ensuring availability, quality, and alignment with Banquet Event Orders (BEOs) to support seamless event execution.
Ensure presentation of facility appearance to uphold brand standards and provide an exceptional guest experience.
Confirm, track, and manage client-provided items specific to each event, ensuring accurate handling, timely setup, and alignment with event requirements.
Recruit, hire, supervise, train, schedule, and motivate service staff, including (but not limited to) servers, valets, and bar staff.
Support the bar in the service of alcoholic beverages when needed.
Work cohesively withthe kitchen staff cohesively.
Participate in staff meetings.
Ensure all floor sets are accurate and completed to floorplan specs while upholding the high standard of the venue.
Complete post-event and post-dinner service reports.
Management of the member dining and service team
Assign staff duties and sections to the daily floor plan
Address negative member and guests' feedback.
Assist with event creation, including menus, signage, and design of table settings and culinary stations.
Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
Adapts to changing duties, as required, based on business needs.