Event Assistant

Great Lakes Aquarium•Duluth, MN

4d•$15•Onsite

About The Position

The event program is one of several unique entry points for guests to engage with the unique and educational spaces at Great Lakes Aquarium. Community members gather for weddings, conferences, birthday and holiday parties, meetings, private events, and more! Each of these events is a way for the Aquarium to connect guests with the water and wildlife of Lake Superior and beyond. The Event Assistant plays a vital role in making these connections. The Event Assistant will work with the Event Manager and other support staff to oversee the intricate details of Great Lakes Aquarium facility rentals and off-site events. This work includes communicating sincerely and professionally with event guests and vendors at all times. An organized, detail-oriented, and communicative individual will be the most successful in this position. The person in this role will be responsible for the supervision and administrative duties related to staffing and implementing facility rentals, and maintaining consistent standards of exceptional service throughout. This is a part-time position, averaging 15-20 hours per week. Individuals must be able to work a flexible schedule that includes weekends, evenings, and federal holidays. The schedule for this position will be set based on events booked and department needs.

Requirements

Positive and outgoing personality
Excellent verbal communication skills and the ability to analyze and solve problems effectively
Strong work ethic with a willingness to help out where needed
Ability to work in a team environment or individually with minimal to moderate supervision
Familiarity with handling cash and computerized point of sale systems
Working knowledge of PCs and software applications including Microsoft Office Suite and the internet.
The applicant should have at least two years of customer service experience; management of customer service or events preferred.

Nice To Haves

Retail or customer service experience
Bartending experience

Responsibilities

Meet with the Event Manager to understand the needs and expectations of each event.
Liaise with event hosts, Aquarium staff, vendors, and exhibitors during the event planning process to ensure a meticulously polished final product.
Work closely with the Event Manager and Front End Manager to direct event staff which may include training, allocation of duties, oversight of operations, and problem resolution.
Keep Event Manager and staff informed about event logistics to ensure appropriate adjustments are made to Aquarium operations.
Manage and oversee all day-of event logistics including directing set-up, problem-solving, coordinating staff, vendors and guests, overseeing program logistics, and managing clean up efforts.
Oversee internal bar service including safety and quality, vendor relations, inventory, and security.
Participate in the coordination and implementation of off-site events benefiting the Aquarium’s community outreach efforts.
Use various Aquarium systems for email, calendaring, etc.
Minor event-related data entry as requested
Provide input regarding event staff scheduling
Conduct pre- and post-event evaluations and communicate analyses with Event Manager.
Participate in staff training
Assist with the management of event spaces including but not limited to organization and inventory
Propose creative ideas to improve services and event quality