Evening Resort Manager

Delray Sands Resort•Highland Beach, FL

3d•Onsite

About The Position

We are looking for a Evening Resort Manager to join our team at our beautiful beach front resort located in Highland Beach. The Evening Resort Manager is responsible for the front desk operations and its associates. Ensure all staff responds to guest requests in an attentive, friendly, efficient and courteous manner, providing all guests with luxury service prior to and throughout their stay, while maximizing room revenue and occupancy. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Serve as manager on duty during most nights and weekends. The Evening Resort Manager will promote an atmosphere that ensures customer and associate satisfaction. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. As the Evening Resort Manager you will be responsible for driving company success through performing the following tasks to the highest standards: The incumbent is required to have previous Management experience in to be considered for this position.

Requirements

previous Management experience
Intermediate knowledge of overall hotel operations
Work schedule varies and may include working on holidays, weekends and alternate shifts

Nice To Haves

Associate or Bachelor’s degree preferred or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

Assisting the Operational and Financial Management of the Property
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure all guests are being treated in an efficient and courteous manner and that all Opal standards are being applied
Assistant with on-boarding, training and directing new department employees when needed.
Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
Work in conjunction with accounting to maintain and minimize levels of account receivables and adjustments
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist with departmental objectives, work schedules, budgets, policies, and procedures
Manage the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest's expectations
Ensure the timely completion of performance appraisals
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Ensure luxury service levels are being delivered consistently
Facilitate the resolution of any concerns for the guest and/or refers and follows-up with appropriate personnel
Bring any unusual circumstances to the FOM/AGM for review
Listen to the guest issues and resolves in a timely manner
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Carry out any reasonable request by management of which the employee is capable of performing
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.