Evening Release Manager

GHY International • Buffalo, NY

23d • Remote

About The Position

Reporting to the Director of US Operations, the Evening Release Manager leads a high-performing team responsible for the timely and compliant processing of import transactions. This is a hands-on leadership role that ensures operational excellence during the evening shift while empowering associates and delivering exceptional service to clients and carriers.

Requirements

• 5+ years of Customs Brokerage experience
• 2+ years of Leadership/Management Experience
• Certified Customs Specialist (CCS) Designation
• Advanced knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims
• Tech-savvy and curious, comfortable using customs brokerage systems and Microsoft Office, and open to exploring emerging technologies like AI

Nice To Haves

• Licensed Customs Broker preferred

Responsibilities

• Plays a key role in shaping release strategy and ensuring alignment with client expectations and compliance standards.
• Lead and coach the evening release team, fostering accountability and engagement
• Ensure timely and compliant processing of import/export transactions
• Act as a key point of contact for clients, carriers, CBP, and PGAs during evening hours
• Collaborate with daytime leadership to ensure seamless service and shared goals
• Facilitate daily huddles, monitor performance, and support goal achievement
• Partner with the US Trainer to identify and implement training plans
• Stay current on customs regulations and communicate updates that keep our clients compliant and confident
• Provide hands-on support with entry filing and issue resolution when needed
• Participate in after-hours on-call rotation and work up to two stat holidays annually

Benefits

• Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development programs, external training opportunities, and career planning — we grow our people from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees