Evening Parking Lane Ambassador

Legends•Columbus, OH

58d•Onsite

About The Position

Legends/ASM Global, the forefront leader in privately managed public assembly venues, welcomes you to an exciting opportunity at the Greater Columbus Convention Center! We are currently seeking a dynamic Parking Lane Ambassador to join our team. As a Lane Ambassador, you'll play a vital role in our daily operations, assisting with transactions (limited cash) and ensuring a seamless parking experience for our guests. Current available shifts fall between 3pm and midnight except on Friday and Saturday when we close at 3am. Must have reliable transportation to and from work that provides this necessary availability.

Requirements

Strong numerical aptitude and the ability to communicate diplomatically with patrons, supervisors, managers, and directors on GCCC property.
Exceptional interpersonal skills and the ability to interact effectively with diverse individuals, including co-workers, customers, vendors, and visitors.
Ability to work collaboratively as part of a team.
Frequent standing, walking, or talking
Ability to stand for extended periods while working rotating shifts
Ability to lift up to 20lbs.

Responsibilities

Must be able to clearly read, write and communicate verbally in English.
Handle payments from parking customers, verify amounts due, provide change when necessary, issue receipts, and deposit payments securely. Responsible for reconciling sales with automated counters, and other financial controls.
Maintain meticulous and organized daily reports related to parking transactions.
Document and escalate customer complaints to the appropriate parking supervisor, ensuring a seamless resolution process.
Report any unusual incidents, accidents, or suspicious individuals to your supervisor, including license plate numbers, car descriptions, and person descriptions if needed.
Complete all maintenance and cleaning tasks outlined in checklists and as instructed by the management team. Ensure the facility remains free of dirt, dust, litter, and debris by using brooms, mops, brushes, and other tools.
Report and address burnt-out light bulbs and equipment malfunctions.
Adhere to Occupational Safety and Health Administration (OSHA) rules and regulations.
Assist team to clear snow from entrance and exit ramps and designated areas as directed by management, using shovels and cleaning equipment.
Maintain a tidy and organized workstation.
Maintain a neat and professional personal appearance.
Assist parking patrons on GCCC property by answering inquiries and providing information about campus activities and locations.
Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
Must be comfortable interacting with large groups or addressing individual guest needs.
Recognize the importance of providing exceptional customer service and understand that "The Magic is in the Details."
Perform any other duties as assigned.