Evening Customer Service Representative

Chefs Warehouse • Brisbane, CA

33d • Onsite

About The Position

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. What you'lldo: Accurately receive and process customer orders in a timely manner which are submitted via calls, emails, order boxes and texts. Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome.

Requirements

• High School Diploma or higher degree required.
• Minimum one year experience in a high-volume customer service department environment.
• Knowledge of produce and other food products and the motivation to continually learn on the job.
• Ability to work in a fast paced, metrics-driven environment, Self-motivated, professional ability to multitask, and work well under pressure.
• Excellent interpersonal skills with the ability to develop and maintain a team atmosphere.
• Excellent customer focus and customer service skills.

Responsibilities

• Accurately receive and process customer orders in a timely manner which are submitted via calls, emails, order boxes and texts.
• Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome.
• During live calls, engage the customer using suggestive selling with the goal of increasing the order size.
• Maintain productivity, accuracy, and other team performance metrics.
• Maintain minimum accuracy of 99%.
• Maintain minimum productivity of 75 lines per hour.
• Be able to provide details of communication between customer and CSR and alert the Sales Representative as needed when new items are being requested or issues are happening at the account.
• Additional projects or tasks may be assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees