Evening Customer Experience Representative - DFW Airport

Enterprise Holdings•Grapevine, TX

1d•$16•Onsite

About The Position

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Evening Customer Experience Representative (CXR) at the Dallas Fort Worth Airport (DFW). This position offers an average of $24.50 / hour (15.77 per hour plus incentives) and is located onsite at the DFW Airport at 2424 E 38th St, Dallas TX 75261. We offer: $24.50/Hour (15.77 per hour plus incentives) Consistent full time 40 hour per week schedule Paid time off Employee discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and Development No Airport Clearance Required Available Schedule: Wednesday 4:00pm-12:00am Thursday 4:00pm-12:00am Friday 4:00pm-12:00am Saturday 4:00pm-12:00am Sunday 4:00pm-12:00am Monday OFF Tuesday OFF The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Requirements

Must be at least 18 years of age
Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Wednesday-Sunday 4:00pm-12:00am

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned