Evening Audiovisual Systems Technician
About The Position
The primary role of this position is to serve as the evening shift audio-visual technician for Classroom Audio Visual Services. Reporting to the Director of Classroom Audio Visual Services under the Office of the University Registrar, this person is responsible for providing support in the form of end user meetings, system testing, preventative maintenance, and AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms. This position requires a high level of technical knowledge in regards to audio, video, and control systems. The person in this position will be responsible for troubleshooting issues reported by end users or found during system testing and locate a solution in a timely manner. This position will provide assistance and support as needed for Classroom Audio Visual Services operations. The Evening Audio Visual Systems Technician will be responsible for managing work study students to help aid in their duties when applicable. The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in may cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.
Requirements
- Several years experience in the audio visual industry
- Experience with managing people
- Experience in customer support related to AV systems
- Experience in troubleshooting AV components and systems
- Experience documenting issues and resolutions through a ticketing system
- Ability to communicate effectively in oral and written form
- Experience with Windows, Mac, iOS, and Android computer systems
- Must be able to move or lift a minimum of 50 pounds
- Must be able to work from ladders or scaffolding as required
- Valid driver’s license
Nice To Haves
- Experience in higher education
- Basic knowledge of AV signal flow
- Experience with various web-conferencing and lecture capture applications
- Ability to operate comfortably in high stress environments
- Demonstrated ability work within a team and independently to achieve goals
- Experience with use and programming of Crestron and QSC components
- Industry certifications are preferred Avixa – CTS, CTS-I, CTS-D Crestron QSC Other manufacturer certifications
- Basic IT networking experience
Responsibilities
- Provide preventative maintenance to AV systems including testing and cleaning
- Test each AV system as required or requested
- Meet end users to help them work through issues within a given space or spaces
- Effectively create and update help desk tickets once tasks have been completed
- Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
- Troubleshoot any reported or found issues in any of the supported spaces as assigned
- Update and help maintain an accurate inventory should components need to be changed
- Install AV components as needed and perform a thorough test once installation is completed
- Manage work study students to assist in tasks noted above
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
