EUT Team Manager

DMI • Alexandria, VA

21h

About The Position

DMI, LLC is seeking a EUT - Team Manager to join us. Role Summary The EUT Team Manager manages and oversees operational support within the End User Technology team, assigning tasks and deliverables while demonstrating technical skills and organizational capabilities. This management role develops and maintains operational procedures, translates high-level work plans into detailed assignments, monitors project progress, and ensures effective execution of assigned EUT tasks.

Requirements

• Minimum 10 years of related experience managing and leading teams providing operational support to EUT
• Proven experience with team management and task coordination
• Strong technical skills across end user technology platforms
• Knowledge of project management and work planning
• Understanding of EUT best practices and standards
• Bachelor's degree from an accredited institution or equivalent professional experience

Nice To Haves

• Project management experience or certification
• ITIL Foundation or Practitioner certification
• Experience with Windows, Mac, and mobile device management
• Knowledge of software deployment and patch management
• Strong leadership and team development capabilities
• Excellent organizational and communication skills

Responsibilities

• Manage and oversee operational support within the EUT team
• Manage and assign tasks and deliverables to team members
• Demonstrate technical skills and ability to organize, direct, and coordinate planning and execution of assigned tasks
• Develop and maintain procedures for EUT operations
• Translate high-level work plans into detailed assignments for team members
• Monitor and track progress of projects and work plans
• Coordinate with other IT teams on EUT initiatives
• Support adherence to security and operational standards
• Manage team performance and provide mentorship
• Support continuous improvement initiatives
• Report on EUT operations and metrics

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager