EUC Hardware Lab Technician

TEKsystems•Saint Paul, MN

15h•$20 - $25•Onsite

About The Position

Overview: The EUC Hardware Lab Manager is responsible for overseeing the physical and remote operations of the End User Compute hardware lab. This role ensures the lab environment is optimized for hardware testing, automation, and remote support, enabling smooth delivery of software and hardware solutions across the enterprise. Key Responsibilities: Lab Management & Connectivity o Maintain and manage the physical lab environment, ensuring all systems, devices, and connectivity are operational. o Oversee hardware inventory and ensure accurate tracking of all assets. o Manage remote connectivity solutions (e.g., KVM) to support distributed teams. Automation & Testing o Design, install, and operate automation tools and processes for hardware validation. o Execute performance benchmarking (e.g., PCMark) during hardware model changes. o Assess system impact of major software changes through synthetic user transactions and long-term stress testing. Inventory & Collaboration o Maintain accurate inventory of lab assets and coordinate with L4 SMEs on hardware quantities, connectivity, and lab requirements. Support for Remote Teams o Provide technical support to remote application packagers and software delivery teams. o Ensure system uptime and stability through proactive maintenance and automation for device refresh with clean images. o Troubleshoot and resolve connectivity issues promptly. Environment Maintenance o Maintain a tidy, organized, and professional lab environment that meets operational and safety standards. Hardware and Software issue support o Assist L3/4 teams diagnose and troubleshoot hardware and software level issues

Requirements

Strong knowledge of EUC hardware platforms and remote connectivity technologies (e.g., KVM, remote power, headless device mgmt., etc).
Experience with automation tools and performance benchmarking software with focus on long-term synthetic usage testing (e.g., PCMark).
Practical knowledge of imaging processes and enterprise software deployment.
Excellent organizational skills and attention to detail.
Ability to collaborate effectively with cross-functional teams and SMEs.

Nice To Haves

Scripting or automation experience (PowerShell, Python, Yaml).
Understanding stress testing methodologies and synthetic transaction modeling.
Prior experience managing hardware labs or similar technical environments.

Responsibilities

Maintain and manage the physical lab environment, ensuring all systems, devices, and connectivity are operational.
Oversee hardware inventory and ensure accurate tracking of all assets.
Manage remote connectivity solutions (e.g., KVM) to support distributed teams.
Design, install, and operate automation tools and processes for hardware validation.
Execute performance benchmarking (e.g., PCMark) during hardware model changes.
Assess system impact of major software changes through synthetic user transactions and long-term stress testing.
Maintain accurate inventory of lab assets and coordinate with L4 SMEs on hardware quantities, connectivity, and lab requirements.
Provide technical support to remote application packagers and software delivery teams.
Ensure system uptime and stability through proactive maintenance and automation for device refresh with clean images.
Troubleshoot and resolve connectivity issues promptly.
Maintain a tidy, organized, and professional lab environment that meets operational and safety standards.
Assist L3/4 teams diagnose and troubleshoot hardware and software level issues