EUC Engineering Product Group Tech Lead II (US)

TD Bank • Mount Laurel, NJ

1d • $113,000 - $196,000

About The Position

EUC Engineering Product Group Tech Lead II (US) manages or leads a team of IT professionals in providing a range of services and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved for own area of specialization. In this role you will shape the user experience and enhance our community’s relationship with the technology they use every day, including desktops, laptops, mobile devices (iOS/Android), VDI solutions using Citrix and Windows 365. What You’ll Accomplish Here · Oversee, develop, and build a high-performing team responsible for TD's Computing/End User Computing Device Management Platforms that manage 100k+ devices and hardware platforms, including key technologies like Microsoft Intune, SCCM, Azure, Jamf, and Autopilot · Own the strategy development, configuration and overall experience of core platforms and operating systems including Microsoft Windows, Macintosh, iOS, Android, and Print, with an emphasis on providing stability, increased productivity, security, and an intuitive design that is secure and stable. · Build a strong resilient VDI platform using Citrix and Windows 365 as the core technologies supporting the solution. · Deliver safe and secure core applications including browsers (Chrome, Edge) and partner with application owners to package and distribute theirs · Partner with SecOps teams to measure and increase the security of the environment through baselines, reporting and implementing solutions that minimize risk and provides a secure solution · Develop and execute roadmaps through research and evaluation of emerging technologies and tools to bring the future of computing to TD · Collaborate with other stakeholders, support teams, business units, IT peers and leadership to share your vision and incorporate their feedback and ensure maximal business value creation Depth & Scope: Leads Technical solutions at the Product Group level Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration Advanced and highly specialized knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role Expert technical skills and a strong understanding of the team's product; technology and issues Provides leadership and guidance to several teams across the enterprise and solves cross-department issues Participates in the development of business strategies Ensures solutions are consistent with organizational objectives Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organization

Requirements

• Undergraduate degree or Technical Certificate
• 10+ years of development and technology delivery experience
• Leads Technical solutions at the Product Group level
• Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration
• Advanced and highly specialized knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role
• Expert technical skills and a strong understanding of the team's product; technology and issues
• Provides leadership and guidance to several teams across the enterprise and solves cross-department issues
• Participates in the development of business strategies
• Ensures solutions are consistent with organizational objectives
• Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organization

Nice To Haves

• Graduate degree preferred
• Agile Delivery Experience preferred
• Direct, hands-on system administration work experience with technologies mentioned above
• Relevant experience designing, implementing, deploying, and supporting global enterprise-level IT infrastructure solutions
• Experience managing large, geographically-dispersed (both remote and onsite), highly-technical engineering teams and contractors
• Strong analytical, interpersonal, technical, presentation, financial, and project management skills
• Strong enterprise technical architecture skills and knowledge
• Self-motivated with strong leadership/ management abilities, ability to think strategically and globally, and influence others.
• Ability and desire to inspire change, and rethink and improve present circumstances, processes, and technologies
• Direct experience administering and managing collaboration platforms like Exchange Online, Teams, Zoom is a plus

Responsibilities

• Oversee, develop, and build a high-performing team responsible for TD's Computing/End User Computing Device Management Platforms that manage 100k+ devices and hardware platforms, including key technologies like Microsoft Intune, SCCM, Azure, Jamf, and Autopilot
• Own the strategy development, configuration and overall experience of core platforms and operating systems including Microsoft Windows, Macintosh, iOS, Android, and Print, with an emphasis on providing stability, increased productivity, security, and an intuitive design that is secure and stable.
• Build a strong resilient VDI platform using Citrix and Windows 365 as the core technologies supporting the solution.
• Deliver safe and secure core applications including browsers (Chrome, Edge) and partner with application owners to package and distribute theirs
• Partner with SecOps teams to measure and increase the security of the environment through baselines, reporting and implementing solutions that minimize risk and provides a secure solution
• Develop and execute roadmaps through research and evaluation of emerging technologies and tools to bring the future of computing to TD
• Collaborate with other stakeholders, support teams, business units, IT peers and leadership to share your vision and incorporate their feedback and ensure maximal business value creation
• Works closely with partners and stakeholders to ensure technical solutions meet technical direction, requirements, budget, scalability and architectural goals, ensuring all risks and impacts are considered
• Leverages deep technology expertise to support in the creation and delivery of end-to-end technical solutions and help to support driving business outcomes
• Participates in business planning discussions and define the technology delivery approach, and leverages synergies across the various teams and applications
• Acts as lead expert to ensure compliance with enterprise and segment standards (e.g. TOM; enterprise assets)
• Monitors and manages incident escalation process; work with project managers and business partners as needed to efficiently and effectively resolve
• Identifies and implements opportunities to minimize and reduce costs in collaboration with TAO; identifies appropriate solutions and support the deployment of innovative product and software solutions
• Collaborates with partners and project teams on software quality assurance reviews
• Drives and executes on target state and roadmap-based investments
• Executes on strategic solution planning activities or POC
• Works with partners across Technology and apply deep understanding of relevant business needs to identify and leverage synergies across the various areas and projects
• Anticipates internal/external business and regulatory issues; recommends process/product/organizational improvements
• Manages resource requirements and assignment, ensuring project milestones are met and monitoring to keep projects on schedule and within budget
• Oversees business expenses and FTE plans and ensures controls in place to monitor, effectively track and manage to established plans
• Maintains knowledge and understanding of external development, technology and emerging solutions, market conditions and their impact
• Proactively identifies emerging technologies and innovative solutions for building more robust platform domains
• Interacts with governance and control groups, (e.g. regulatory and operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues / items relating to technology and tools
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit; may take on the role of Chapter Lead as applicable
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging quality engineering best practices
• Works collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees