EUC Admin

Ambry Genetics•Aliso Viejo, CA

26d•$26 - $31•Onsite

About The Position

The End User Computing Admin is a subject matter expert responsible for providing advanced technical support, guidance, and leadership to the End User Computing team. This role ensures efficient and effective resolution of complex issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.

Requirements

Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience
5+ years of experience in a service desk or technical support role, with at least 2 years in a senior or lead capacity
CompTIA A+, Network+, or other relevant certifications
Comprehensive knowledge of endpoint management, access management, voice services, printing solutions, and enterprise applications
Strong analytical and problem-solving skills, with the ability to navigate complex technical environments
Excellent written and verbal communication skills, with the ability to effectively communicate with technical and nontechnical audiences
Experience with KACE Service Desk or similar ticketing systems
Knowledge of scripting languages (e.g., PowerShell, Python) for automation
Prior experience in leading and mentoring technical teams
Be able to adapt and work in a fast paced environment

Responsibilities

Manage and assist in the implementation, monitoring, maintenance, and administration of End User Computing servers, networks, and computer systems through VCenter, O365 admin, RSAT, and OKTA to ensure uptime, performance, and security
Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruption to business operations
Support backup routines and recovery processes to safeguard data and maintain data integrity
Implement security measures and protocols to protect systems and data from unauthorized access, breaches, and other vulnerabilities
Develop and implement standardized processes, procedures, and knowledge base articles for the End User Computing team
Assist with the installation, configuration, and updating of software applications and operating systems
Participate in and own projects to ensure timely and successful completion
Mentor and provide technical guidance to junior End User Computing team members
Collaborate with cross functional teams and vendors to resolve escalated support cases
Analyze End User Computing performance metrics and identify areas for improvement
Promote adherence to ITIL service management principles and industry best practices
Provide technical support to end-users, addressing inquiries, and resolving issues related to software, hardware, and network connectivity
Other duties as assigned