ETC Training Assistant

Glatfelter Insurance Group. • Spring Garden Township, PA

1d • Onsite

About The Position

Glatfelter Insurance Group is seeking an ETC Training Assistant for our Client Risk Solutions department who will primarily work with our Education Specialists to coordinate training sessions for Risk Control & Education programs.

This position is required to be onsite at our Leader Heights, York, PA office.

Requirements

• Graduation from high school with appropriate course work in English and math leading to strong verbal and written communication skills. 2-year college degree preferred
• Minimum three (3) to five (5) years experience in an office environment interfacing with customers and executing transactions
• Proficient proofreading skills desired
• Proficient knowledge of Microsoft Office, in particular Word and Excel, and other software applications including invoicing software
• Proficient with Webinar set-up, administration and delivery
• General experience with office administration (files, records, reports, etc.).
• The ability to effectively communicate with other associates, prospects, clients, agents, and brokers.
• Self-motivated with high level of initiative
• Ability to make decisions and exercise sound judgment on a consistent basis within scope of authority
• Highly organized with ability to complete tasks on a priority basis and maintain consistently high quantity and quality work
• Ability to follow through independently as required
• Preference for working in a fast-paced environment handling multi-tasks simultaneously in an efficient manner
• Ability to cope with constant interruptions while maintaining a high level of composure and concentration
• Ability to consistently project a positive and cooperative image to agents, clients and associates

Nice To Haves

• Minimum two years experience in an emergency service organization or familiarity with emergency service organizations is preferred

Responsibilities

• Preparing flyers announcing class
• Posting classes on the VFIS website
• Setting up electronic and hard files
• Preparing rosters applicable to class size
• Receiving registrations on-line, via fax and regular mail
• Adding participants to rosters and invoicing for classes
• Making certain money due is invoiced/paid
• Generating certificates as needed
• Preparing files/rosters for imaging
• Handling customer questions/concerns received via CSAPPS emails and telephone
• Working with Marketing, Ed Specialists, RDs, agents and brokers to promote additional classes and services
• Establishing and maintaining applicable databases
• Processing accounts receivables and payables as required
• Reviewing forms and documents for grammar and formatting
• Using RCT, assists in the closeout of classes and imaging to the UW file
• Runs various performance reports using various software
• Serves as back-up to Risk Control Service Coordinators and Distance Learning Coordinator as needed

Benefits

• Glatfelter is honored to have been named a Best Place to Work in PA since 2005.
• We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.
• In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
• We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers.
• We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED