ESU Overwatch (GSOC/Dispatcher) - Grave Shift

SECURITY INDUSTRY SPECIALISTS INC • Boardman, NC

3d • $31 - $31 • Onsite

About The Position

The ESU Overwatch Operator will serve as the communication hub for incidents which require an Emergency Services Unit (ESU) response. You will monitor internal communications platforms to include but not limited to radio and chatroom platforms to maintain situational awareness of security related incidents. Your primary focus will be to gather, record, and disseminate information to all security personnel and stakeholders in a timely manner to ensure a quick response. This position is part of a 24/7, 365-day operation, which requires flexibility to work all shifts and assists the team with overtime when needed.

Requirements

• CPR/AED certification.
• Unarmed State Guard certification as prescribed by presiding state law, as well as all client-requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted.
• Associate’s degree or two plus years of work experience in the military, law enforcement, government, or corporate security.
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver a high level of customer service.
• Must be able to multitask and have the ability to adapt well to fast-paced environments.
• Ability to type at least 40 WPM.

Nice To Haves

• Lenel is a plus.

Responsibilities

• Utilizing communication channels to communicate with various teams
• Sharing relevant information from one chatroom to another
• Documenting all information and sharing with appropriate stakeholders
• Monitoring CCTV systems for the specific location of ongoing incidents
• Maintaining the status and location of Emergency Services members
• Requesting assistance from other team members to expedite the process
• Communicating effectively and competently
• Cut necessary internal tracking tickets, e.g. Security Bulletins
• Coordinate local Law Enforcement responses to any incident as necessary
• Perform other job-related duties as assigned.

Benefits

• $31/HR
• Health, Dental, Vision, and 401k
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees