ESU Office Coordinator (3227)

JOURNEY MENTAL HEALTH CENTER INC•Madison, WI

31d•Onsite

About The Position

The Emergency Services Unit (ESU) Office Coordinator provides administrative support for the ESU Programs and staff. This includes being a calm and neutral support for individuals coming into the building. The individuals receiving services in an ESU program are often experiencing or recovering from an acute mental health crisis. The Office Coordinator will be empathetic and culturally sensitive while working to improve the overall diversity, equity, and belonging culture being nurtured in ESU. In cooperation with ESU’s management staff, the Office Coordinator assists with the organization, administration, and coordination of the day-to-day operations of the ESU Programs (Crisis, Crisis Stabilization, Resource Bridge and the First Responder programs). The ideal candidate for this position will be compassionate, non-judgmental, culturally sensitive, discrete, and professional. Additionally, the ESU Office Coordinator will possess the ability to stay calm in a fast-paced clinic environment in which individuals receiving services are experiencing mental health crises. The Office Coordinator will report to the ESU supervisors and director for daily support and supervision. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Requirements

2-3 years of relevant paid or unpaid work experience, preferably in a health care or behavioral health services setting
Demonstrated ability to function collaboratively as part of a team
Proficient in use of Microsoft Word, Excel, faxing/scanning/data entry/creating spreadsheets etc.
Commitment to work toward improving diversity, equity, inclusivity/belonging, as demonstrated by valuing differences, recognizing limitations in personal competencies and expertise, and having ideas about how to improve cultural awareness, knowledge, and skills.
Ability to function effectively in a fast-paced work setting that often involves frequent interruptions.
Excellent oral and written communication skills
Excellent organizational skills

Nice To Haves

3-5 years working in a healthcare or customer service environment
Bilingual
Experience working with clients of diverse backgrounds

Responsibilities

Check in clients for appointments and inform staff of their arrival.
Assist in processing requests for service, medical records requests, and acquisition of records for prescribers.
Assist with scheduling/setting up virtual prescriber appointments.
Assist with special projects as requested by ESU management.
Assist in the orientation and training of new staff and interns, including on-boarding tasks such as applying for jail access.
Ensure staff annual training requirements are met & documented.
Create monthly staff shift schedules for all ESU programs.
In coordination with Human Resources Dept., maintain employees’ confidential Emergency Medical Contact forms.
Generate and monitor completion of work assignments for ESU Records Clerk.
Maintain program supplies including general office supplies, as well as items needed for break room, paperwork such as fax cover sheets and other forms.
Coordinate deliveries and building/vehicle maintenance with vendors and JMHC facilities team for ESU programs.
Provide access to necessary areas of the building for authorized vendors/repair personnel.
Coordinate with JMHC billing department for cab logs, supply orders, and other program expenses.
Assist with maintaining general order and cleanliness of the office space.
Attend monthly staff meetings, track staff attendance, complete meeting minutes.
Work actively and positively to maintain good working relationships between ESU and community partners, informing ESU leadership of any problems that arise.
Work to improve own cultural competence.
Participate in the development and implementation of unit strategies to continue to improve the cultural competence of the unit’s services.
Work to improve client involvement in ESU services, including completion of client satisfaction surveys.
Participate in JMHC work committees as requested.