Estimator

Boyd Group Services•Crystal River, FL

1d•Onsite

About The Position

The Estimator's primary responsibility is to provide an exceptional and successful customer experience while creating estimates and coordinating repair needs. This includes all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. This role is pivotal in the success of the customer's experience by ensuring alignment with all team members in achieving the repair facility's Key Performance Indicators (KPIs). The Boyd Group aims to provide an elite infrastructure and supportive environment for its teams to excel in collision and glass services, fostering career growth and valuing diverse perspectives.

Requirements

Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License

Responsibilities

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available