Estimator Apprentice

SDR Certified Collision • Cockeysville, MD

4d

About The Position

The Estimator Apprentice will work with an exerienced Estimator to outline the tasks on the written repair order and estimate the repair work for the pre-accident condition. The Estimator apprentice will also ensure customer satisfaction, repair quality and efficiency and gain experience in the field.

Requirements

• High school diploma, GED, or work equivalent required
• Strong attention to detail and willingness to learn
• Minimum of 2 years experience in a customer service-related role
• Comfortable using computers

Nice To Haves

• Experience in automotive industry is desired but not required

Responsibilities

• Answer inbound calls in a timely and professional manner, and give messages to recipient immediately if question cannot be answered
• Maintain a positive and professional attitude towards all customers at all times
• Schedule customer based on information entered into the systems, or contact the respective shop to alert team.
• Schedule rental provider to make sure that they are prepared with the car at the ready
• Ability to stay calm and professional around customers in distress
• Assist with preparing insruance forms to show repair cost estimate
• Assist with assesing vehicles damage through inspecions
• Draft work order with required repair and enter into CollisionRights system
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees