Estimating Team Manager

Paul Davis Restoration•Jacksonville, FL

2d•$72,500 - $80,500•Hybrid

About The Position

Join Our National Team as an Estimating Team Manager! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks an Estimating Team Manager. This Estimating Team Manager will serve as a member of the Claims Force team (formerly known as Quality Assurance). The primary responsibility of the Estimating Team Manager is to lead a team of estimators in performance management, SMART goal creation, and team meetings that involve collaboration with other departments within the franchisor, designed to strategically position Paul Davis at the top of each carrier’s scorecard. Work standards for the Manager and the team are focused on accuracy, speed, customer service, and similar supporting metrics. The Estimating Team Manager will support the team with claim management escalations, performance accountability, and general oversight.

Requirements

Proficient use of a laptop and operating accessories
Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
Ability to lead and manage a team to move through reviews of varying job types, estimate severity, and complexity
Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
Ability to assertively embrace the continuous improvement model and provide feedback necessary to move the business forward
Proficient use of technology applications, including the creation of new documents
Ability to independently problem solve, resolve conflict, and manage priorities
Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
Ability to review and write estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job-type estimates in an accurate and timely manner
Ability to complete multiple reviews or estimates within a given time frame
Knowledge of estimating platforms; Xactware Products, Symbility, and other estimating software
Ability to learn and operate our primary operating systems
Ability to successfully pass required industry and company certifications on the first attempt
Ability to answer and communicate with PDRI, independent franchises, and PDO offices via phone and email
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work in our main operating systems
Ability to work independently
Ability to pass and maintain a satisfactory background check
Ability to maintain a level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
High school diploma or GED
Bachelor’s degree or equivalent experience in insurance claims or related field
3 plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry
3 plus years of experience with personnel management or coaching

Nice To Haves

Experience serving in a customer service role
2 plus years of experience with contracting and/or fieldwork for a given trade.
5 plus years of experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.
5 plus years of personnel management or coaching experience

Responsibilities

Recruits, onboards, and trains new team members
Completes monthly meetings with team members for performance coaching and management
Completes monthly Goal Setting & Review (GS&R) Meetings with team members focusing on continuous improvement
Supports team members’ growth with the creation of SMART Goals and development paths
Facilitates and conducts regular team calibration meetings
Supports assignment-level success through control points that include but are not limited to: Scorecard support, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-CF Approval managed repair
Provides direct support for any function within the team during periods of assignment spikes, catastrophe events, team member absences or shortages, and as requested based on organizational demands
Communicates effectively with direct reports, supervisors, franchisees, insurance carrier partners, and all stakeholders within the organization
Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
Coach franchises on opportunities to improve their estimating and documentation performance
Provides assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and supports technical claim inquiries across the estimating/claim management platforms
Identify and communicate trends to Directors, Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders
Provides trend analysis of internal performance to the supervisor and participates in problem-solving sessions to address gaps
Provide support to the Director of Estimating and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success
The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance
Creates opportunities for team building through engaging meetings and events, strengthening the cohesiveness of the team, and creating the opportunity for a high level of support to the network
Collaborates with other departments to create standard operating procedures and program guidelines
Approve timecards for direct reports
Approves expense reports for direct reports
Other duties as assigned.