Esthetician, Lincoln Park

Kohler Co.•Chicago, IL

25d•Onsite

About The Position

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

Requirements

Current and valid State license required
1-2 years of experience in license field required, supervisory experience highly preferred
High school diploma or GED required.
Must be able to lift up to 25 lbs. on a regular basis.
Acts as Lead in respective area within Kohler Waters Spa
Participates in new hire service training and/or mentoring
Participates in spa menu development (research, ideas, drafting SOPs)
Follows Forbes standards and others put in place by Kohler Waters Spa
Prior experience in a spa environment required.
Computer knowledge/experience helpful
Ideal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
Availability to work nights, weekends, and holidays strongly preferred
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Meeting and greeting guests with professionalism
Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas
Using proper verbiage at all times
Upholding and maintain set uniform and grooming standards
Knowledge of spa services and amenities
Knowledge of emergency procedures
Providing the highest level of technical service and adherence to SOP’s
Meeting agreed upon retail sales goals by educating guests on at home care
Sales goals set depending on department and retail to service percentage
Maintain continuing education criteria based on State of Wisconsin or Illinois requirement
Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the positions primary function.
Perform any other duties as assigned