Esthetician - Spa

Hard Rock Hotel & Casino Ottawa • Bristol, TN

21h • Onsite

About The Position

The Esthetician administers professional facials, waxing services and other esthetic services to guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in the spa’s specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of guests. They must hold and maintain a current state license. The role requires punctuality, consistent professional treatment delivery, flexibility with scheduling to support spa needs, proper equipment care, and product usage for cost control. Estheticians are expected to have complete knowledge of all services and products, educate guests, actively promote home care programs to meet retail sales goals, and uphold sanitation standards. They perform prep work, clean and restock rooms, communicate staff or guest occurrences to management, actively promote spa offerings, handle guest questions professionally, and provide immediate responses to ensure satisfaction. The position requires the ability to work without direct supervision, maintain a positive attitude, contribute to a quality work environment, and regularly attend and participate in training and staff meetings. Enthusiasm, excellent customer service skills, a friendly and outgoing personality, and being a team player are essential.

Requirements

• Possess a thorough knowledge of the skin
• Have excellent facial massage and skin extraction techniques
• Possess excellent cleanliness and sanitation skills
• Be willing to train in our spa’s specific facial treatment offerings
• Possess excellent communication skills
• Be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests
• Must hold and maintain a current state license
• Minimum of two (2) years of experience
• Must have enthusiasm and possess excellent customer service skills
• Enjoy working with people and possess a friendly and outgoing personality
• Must be a team player
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Nice To Haves

• Preferably in a luxury resort spa environment
• Advanced skin care training a plus
• Guest service training a plus

Responsibilities

• Administer professional facials, waxing services and other esthetic services to our guests
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service
• Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices
• Be flexible with your schedule, supporting the needs of the spa
• Properly care for equipment and use proper amounts of product to assist with cost controls
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promote home care programs, meeting minimum retail sales goals
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work and properly clean and restock room as required
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Possess ability to work without direct supervision
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings

Benefits

• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees