Esthetician and Front of House - Noho

Facegym NY LLC•New York, NY

4d•Onsite

About The Position

FACEGYM is a unique facial fitness experience dedicated to boosting confidence, combining sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face. It is a fast-growing global brand operating across the UK and USA, with expansion into new international markets. This role is crucial for supporting both Front of House and Trainers, providing coverage during PTO, call-outs, and lunch breaks. As a Trainer (Esthetician), the individual will deliver exceptional facial workouts, driving customer experience, sales, and client retention. As a Studio Host (Front of House), the individual will be the first point of contact for clients, managing bookings, delivering a 5-star experience, and maximizing sales opportunities through rebooks and retail. The role is predominantly based at one studio but requires flexibility to support across all New York locations (NoHo, Upper East Side, Saks, and Nordstrom).

Requirements

Must be eligible to work in the US and hold a valid New York Esthetician License
Flexible to work consistent weekly shifts, including evenings, rotating holidays, and a minimum of four weekend shifts per month
Ability to deliver all menu services after successful completion of FACEGYM bootcamp training
Able to stand for extended periods (minimum 3 hours) while delivering consecutive workouts, maintaining safe body mechanics
Reliable, punctual, flexible, and committed to delivering excellence
Willing to support across all locations as needed
Must be available for the schedule training: Monday 20th April - Friday 1st May
Must be able to work the following schedule: Wednesday 10am-7pm, Thursday -Sat 7:30am-2pm and Sunday 9-5pm

Responsibilities

Deliver an exceptional client experience at every touchpoint, driving retention and retail performance
Promote and sell FACEGYM workouts and homecare products with confidence and strong product knowledge
Manage bookings and client enquiries, clearly communicating contraindications
Ensure smooth daily studio operations, including professional enforcement of policies
Handle customer complaints with confidence, both in person and over the phone
Maintain cleanliness and organisation of front-of-house areas in line with Health & Safety standards
Confidently use booking and POS systems, including Zenoti
Communicate effectively with the team and support across locations when required
Uphold a professional image and consistently represent the FACEGYM brand
Deliver high-quality, results-driven FACEGYM workouts tailored to each client
Maintain expert knowledge of treatments, products, and tools
Achieve individual sales targets and complete all required reporting accurately
Follow all hygiene, grooming, and uniform standards
Ensure treatment areas are clean, stocked, and compliant with Health & Safety guidelines
Adhere to strict sanitisation practices and proper care of tools and equipment