Esthetician and Front of House

FACEGYM•New York, NY

1d•Onsite

About The Position

The main function of this role is to support the front of house and the trainers by providing coverage when there’s PTO and call out for-lunch coverage. As a trainer you will carry out facial workouts and drive exceptional customer service, sales and build client retention within our studios. As a studio host you will be responsible for the planning and scheduling of workout bookings and be the first point of contact for the customer, offering 5 service and maximising every sales opportunity through rebooks and retail sales. You will be predominantly be based in our Nordstrom Studio but must be willing to travel across all locations (Upper East Side, Saks and Noho ) when necessary, to further support and drive the business.

Requirements

Must be eligible to work in the US, and have a valid New York Esthetician License
Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month
Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training
Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
Must be willing to support across all locations when necessary, to further support and drive the business

Responsibilities

Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanour while engaging with all stakeholders
Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team
Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices

Benefits

Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
Diverse medical coverage options for individual & family, through employer-contributed health insurance
Dental and vision coverage for individual & family
Generous PTO (paid time off) packages, for both full-time AND part-time employees!
Employer-sponsored life insurance, and 401K pension plan
Confidential “employee assistance programs” through independent third-party provider
Great discounts on FaceGym workouts and products
Exceptional education and training in advanced techniques and technologies
Career progression and growth opportunities through internal promotion and recognition
Employer sponsored Employee Discount Program