Esthetician and Front of House - Nordstrom
About The Position
FACEGYM is a unique facial fitness experience dedicated to boosting confidence, offering a complete workout for the face. They combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results. Based in Central London, FACEGYM is a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets. This role plays a key part in supporting both Front of House and Trainers, providing coverage during PTO, call-outs, and lunch breaks. As a Trainer, you will deliver exceptional facial workouts while driving outstanding customer experience, sales, and client retention. As a Studio Host, you will be the first point of contact for clients, managing bookings and delivering a 5-star experience, while maximizing every sales opportunity through rebooks and retail. You will be predominantly based at one studio, with flexibility required to support across all New York locations (NoHo, Upper East Side, Saks, and Nordstrom).
Requirements
- Must be eligible to work in the US and hold a valid New York Esthetician License
- Flexible to work consistent weekly shifts, including evenings, rotating holidays, and a minimum of four weekend shifts per month
- Ability to deliver all menu services after successful completion of FACEGYM bootcamp training
- Able to stand for extended periods (minimum 3 hours) while delivering consecutive workouts, maintaining safe body mechanics
- Reliable, punctual, flexible, and committed to delivering excellence
- Willing to support across all locations as needed
Responsibilities
- Deliver an exceptional client experience at every touchpoint, driving retention and retail performance
- Promote and sell FACEGYM workouts and homecare products with confidence and strong product knowledge
- Manage bookings and client enquiries, clearly communicating contraindications
- Ensure smooth daily studio operations, including professional enforcement of policies
- Handle customer complaints with confidence, both in person and over the phone
- Maintain cleanliness and organisation of front-of-house areas in line with Health & Safety standards
- Confidently use booking and POS systems, including Zenoti
- Communicate effectively with the team and support across locations when required
- Uphold a professional image and consistently represent the FACEGYM brand
- Deliver high-quality, results-driven FACEGYM workouts tailored to each client
- Maintain expert knowledge of treatments, products, and tools
- Achieve individual sales targets and complete all required reporting accurately
- Follow all hygiene, grooming, and uniform standards
- Ensure treatment areas are clean, stocked, and compliant with Health & Safety guidelines
- Adhere to strict sanitisation practices and proper care of tools and equipment
Benefits
- Generous retail commission structure
- Paid time off (for both full-time and part-time employees)
- Medical, dental, and vision coverage
- 401(k) plan and life insurance
- Paid training and ongoing development
- Clear career progression within a fast-growing global brand
- Exclusive discounts on FACEGYM treatments and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
