Essential Plan Sales Manager, Hudson Valley, Capital Region, Manhattan, NY

UnitedHealth Group • New York, NY

8h • $60,000 - $130,000 • Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
If you reside within a commutable distance to Brooklyn, Long Island, Queens, The Bronx, Staten Island or Manhattan/New York, NY you will have the flexibility to work remotely as you take on some tough challenges.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• Currently hold a Health Insurance License (or able to attain within 60 days of hire)
• 1+ years of experience in team interactions and improvement methods (i.e., Coaching, Quality, Productivity)
• Driver’s License and access to a reliable transportation

Nice To Haves

• 3+ years of supervisor experience
• Bilingual in Spanish/English
• Demonstrates the ability to teach and coach to improve sales performance
• Excellent verbal and written skills
• Active listener
• Full knowledge of call center processes and procedures and must be able to work any hours the department is open
• Must be able to work well under pressure and in ambiguous situations
• Must be able to manage workload wisely by putting effort and time where it is needed most
• Working knowledge of MS Word and Excel
• Excellent product knowledge including a full understanding of the member enrollment process

Responsibilities

• Supervise, monitor, track, and direct day to day staff operations
• Partner with staff and other leaders to develop improvements
• Ensure team supports and adheres to all improvement measurements
• Work directly with health plan members in escalated situations
• Collaborate with other management on employee selection, career development, and training
• Maintain a positive work environment that supports a quality driven team
• Accountable for ensuring individual/team meet their performance metric targets
• Continuous coaching/ development/ communication with individuals / team
• Succession planning
• Facilitate meetings to communicate team performance goals and results; share general corporate communications; compliance; and provide a forum for surfacing opportunities and/or issues
• Use a balanced scorecard to manage team performance
• Provide regular performance reports to the Sales Director
• Work with other departments to promote positive customer experience
• Perform Human Resources duties

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed