Essential Edge Training Specialist

Goodwill Industries of the Southern Piedmont•Charlotte, NC

5d•Hybrid

About The Position

NOTE: This is a contract-dependent position. The work schedule is dependent upon volume and type of work for signed contracts. Although a set work schedule is not guaranteed, paid onboarding and training will be provided upon hire. SUMMARY Supports the fulfillment of fee-for-service contracts through designing and facilitating skill development curricula and programs for external organizations by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Supports fee-for-service contract work including instructional design and in-person classroom workshop delivery at the Goodwill Opportunity Campus or client defined location. Maintains consistent up-to-date facilitation of Essential Edge curriculum to support the brand standards. Creates and revises training content, program materials, job aids, manuals, multimedia visual aids, and reference materials. Reviews off-the-shelf products as needed in alignment with the curricula strategies, client requests and Goodwill University Instructional Design standards. Develops skills and competencies for clients by effective instructional design techniques to create and deliver programs, including essential skills, customer service skills, and leadership development. Diagnoses and creates skill development solutions to assist client stakeholders solve specific issues as needed. Completes train-the-trainer process to assure consistency in facilitation and use of materials for delivery. Administers assessment tools for evaluation of training effectiveness. Collaborates to build and support both internal and external relationships provide support needed to fulfill contract requirements. Enters training data into appropriate databases of required and completed training programs. Maintains program data tracking to identify trends and patterns and support continuous improvement. Tracks project time, contract implementation data, workshop metrics and feedback. Participates in GU, Talent Development and Workforce Services (WFS) All Staff meetings as appropriate. Develops and maintains knowledge of external resources and trends to maintain up-to-date and relevant training content. Works in a hybrid environment; including in-person, virtual and via phone.

Requirements

Bachelor's Degree (B.A.) from a four-year college or university in Human Resource Management, Organizational development, Adult Learning, Business or related field and five or more years’ experience developing, coordinating and conducting training.
Valid Driver’s License (Class C), car insurance and reliable automobile required.

Responsibilities

Supports fee-for-service contract work including instructional design and in-person classroom workshop delivery at the Goodwill Opportunity Campus or client defined location.
Maintains consistent up-to-date facilitation of Essential Edge curriculum to support the brand standards.
Creates and revises training content, program materials, job aids, manuals, multimedia visual aids, and reference materials. Reviews off-the-shelf products as needed in alignment with the curricula strategies, client requests and Goodwill University Instructional Design standards.
Develops skills and competencies for clients by effective instructional design techniques to create and deliver programs, including essential skills, customer service skills, and leadership development.
Diagnoses and creates skill development solutions to assist client stakeholders solve specific issues as needed.
Completes train-the-trainer process to assure consistency in facilitation and use of materials for delivery.
Administers assessment tools for evaluation of training effectiveness.
Collaborates to build and support both internal and external relationships provide support needed to fulfill contract requirements.
Enters training data into appropriate databases of required and completed training programs. Maintains program data tracking to identify trends and patterns and support continuous improvement. Tracks project time, contract implementation data, workshop metrics and feedback.
Participates in GU, Talent Development and Workforce Services (WFS) All Staff meetings as appropriate.
Develops and maintains knowledge of external resources and trends to maintain up-to-date and relevant training content.
Works in a hybrid environment; including in-person, virtual and via phone.