ESO System Administrator

Global Medical Response•Dallas, TX

2d•$100,000 - $115,000•Hybrid

About The Position

The ESO Systems Administrator is responsible for managing and maintaining ESO software applications to ensure optimal performance and compliance for Emergency Medical Services (EMS) operations. This role serves as the primary point of contact for system configuration, user support, and integration with other platforms, ensuring accurate data flow and reporting for clinical and operational needs.

Requirements

Associate's or Bachelor's degree in Information Systems, Computer Science, Healthcare Administration, or related field (or equivalent experience).
Minimum 3 years of experience administering ESO or similar EMS software systems.
Strong understanding of EMS operations and clinical workflows.
Knowledge of HIPAA compliance and data security best practices.
Proficiency in troubleshooting technical issues and managing system configurations.
Excellent communication and customer service skills for supporting diverse user groups.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Highly proficient in MS Word, Excel and PowerPoint and have a proven ability to create quality presentation documents with each of these tools
Understanding of Outlook and MS Teams

Responsibilities

Administer and configure ESO applications, including EHR and Analytics, to meet organizational requirements.
Manage user accounts, permissions, and security settings in compliance with HIPAA and organizational policies.
Monitor system performance, troubleshoot issues, and coordinate resolutions with ESO support and internal IT teams.
Collaborate with EMS leadership and clinical teams to customize workflows and reporting tools.
Develop and maintain documentation for system configurations, processes, and user guides.
Provide training and support to end-users, ensuring efficient and appropriate utilization of ESO systems.
Assist with integration projects between ESO and other internal/external platforms.
Stay current on ESO updates and new features, recommending enhancements to improve operational efficiency.