ESIS Claims Team Leader, AGL

Chubb • Tampa, FL

6d • $86,000 - $124,000

About The Position

ESIS , a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

Requirements

• Minimum of 7 years of claims handling experience, demonstrating a high level of technical knowledge and competence.
• Experience handling claims across multiple jurisdictions; appropriate Adjuster Licenses preferred.
• Proven ability to plan, organize, and implement business and personnel management practices, supported by completion of management and technical programs, college-level coursework, or equivalent practical experience.
• Strong change leadership skills, including the ability to address resistance at both team and individual levels, and to independently evaluate and implement claims management best practices through coaching, training, and mentoring.
• Solid understanding of team building principles and continuous quality improvement techniques, with the ability to apply these concepts to ongoing activities.
• Effective leadership skills, with the ability to coach, develop, and guide team members toward achieving goals and objectives.
• Excellent communication, negotiation, and interpersonal skills for effective interaction at all organizational levels, both internally and externally.
• Strong analytical and problem-solving abilities.
• Demonstrated commitment to providing consistently superior customer service.
• Sets a positive example for the unit or office by taking initiative, handling challenging tasks, and holding oneself and others accountable to high standards.
• An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims.

Responsibilities

• Review initial notice of claim to determine coverage validity and eligibility for streamlined processing.
• Identify appropriate actions for cases with questionable or absent coverage.
• Assign work to Claims Representatives and delegate settlement authority in collaboration with the Claims Vice President or Unit Manager.
• Retain higher settlement authority for complex cases and refer matters beyond scope to Unit Managers.
• Supervise investigations and oversee the settlement or disposition of claims, ensuring prompt contact with insured parties and claimants, timely investigations, and fair settlements.
• Establish and review loss reserves to accurately reflect the company’s obligations, making adjustments as necessary.
• Settle claims directly as needed, based on office size, territory, and workload.
• Evaluate the performance of Claims Representatives on open cases and at regular intervals, providing guidance and identifying areas for improvement.
• Initiate subrogation or recovery proceedings as appropriate.
• For litigated cases, coordinate and direct the activities of Claims Attorneys, and negotiate and authorize settlements.
• Participate in human resources processes for the unit, including conducting performance evaluations, implementing training and development, and supporting salary administration.
• Oversee recruitment and staffing for the unit as vacancies arise.

Benefits

• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website
• This role may also be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees