Escrow Support Manager (PGP Title)

PulteGroup•Coppell, TX

4d•Onsite

About The Position

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. Job Description This position is 100% in office Monday - Friday in Coppell, TX. JOB SUMMARY The Escrow Support Manager leads a centralized operations team that supports title and escrow transactions for a national home builder and its affiliated title company. This role is responsible for ensuring operational consistency, closing readiness, and high-quality transaction support across multiple markets. The manager oversees both pre-closing and post-closing workflows, supports branch escrow teams, and ensures files are prepared accurately and efficiently in accordance with company standards, regulatory requirements, and builder timelines. This role requires a hands-on operational leader who drives accountability, execution, and continuous improvement. The Escrow Support Manager provides ongoing oversight of exception management and works closely with technology and operational teams to support automation, RPA, and continuous operational improvement. PRIMARY RESPONSIBILITIES Lead, coach, and develop a centralized team of Escrow Support Processors supporting national title and escrow transactions. Ensure files are prepared accurately and efficiently to meet builder timelines and closing requirements. Oversee centralized functions such as order opening, file setup, settlement statement preparation support, pre-closing readiness reviews, commitment and CPL distribution, coordination of surveys/estoppels, recording preparation, and policy issuance support. Monitor pipeline activity and proactively address issues that may impact closing readiness. Manage operational capacity and workload distribution across the team. Partner with branch escrow teams, title exam teams, underwriting, and post-closing teams to ensure seamless transaction coordination. Monitor operational metrics including service levels, productivity, accuracy, and closing readiness. Drive operational standardization and process improvements across markets. Additional Information: As the organization introduces automation and robotic process automation (RPA) into its workflow, the Escrow Support Manager will also oversee exception management and partner with technology and operational teams to identify opportunities for additional automation and operational efficiency. AUTOMATION & PROCESS OPTIMIZATION Support implementation and adoption of robotic process automation (RPA) within centralized workflows. Manage automation exception queues and ensure transactions requiring human review are addressed quickly and accurately. Monitor automation performance and identify operational gaps. Partner with technology teams to identify additional processes suitable for automation. Document workflows and operational requirements to support future automation initiatives. Drive continuous improvement and operational scalability as automation capabilities expand. LEADERSHIP EXPECTATIONS The Escrow Support Manager must be a strong operational leader who communicates clearly, leads teams through change, and maintains a high level of accountability. This leader will balance competing priorities while ensuring operational commitments are consistently met. Serve as a clear and effective communicator across teams, leadership, and branch partners. Lead teams through operational change, technology adoption, and centralized process evolution. Manage multiple priorities in a fast-paced environment while maintaining focus on execution. Develop and mentor team members to prepare the next generation of operational leaders. Remove obstacles for the team and proactively resolve complex transaction issues. Promote accountability, collaboration, and continuous improvement.

Requirements

5-7 years of experience in title and escrow operations.
3+ years of leadership or supervisory experience.
Experience supporting residential real estate transactions, preferably within builder-affiliated title operations.
Strong knowledge of escrow workflows, settlement statements, title commitments, closing coordination, recording, and policy issuance.
Experience operating in multi-state title and escrow environments.
Strong stakeholder communication and problem-solving skills.
Proficiency in Microsoft Office (Outlook, Excel, Word) to support workflow management, reporting, and daily operations.
Effective communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
Demonstrated ability to manage multiple priorities, organize workflows, and meet deadlines in a high-volume, production-driven environment
Demonstrated ability to lead teams through operational change and technology adoption while balancing competing priorities and consistently delivering on commitments in a fast‑paced environment.
Minimum High School Diploma or equivalent
Bachelor’s Degree preferred
Title Insurance License preferred.
Notary (preferred but not required)

Nice To Haves

Operational leadership in high-volume environments.
Experience working with centralized support teams.
Process improvement and workflow optimization.
Experience with workflow automation or RPA environments.
Ability to manage exception-based workflows where automation and human processing intersect.

Responsibilities

Lead, coach, and develop a centralized team of Escrow Support Processors supporting national title and escrow transactions.
Ensure files are prepared accurately and efficiently to meet builder timelines and closing requirements.
Oversee centralized functions such as order opening, file setup, settlement statement preparation support, pre-closing readiness reviews, commitment and CPL distribution, coordination of surveys/estoppels, recording preparation, and policy issuance support.
Monitor pipeline activity and proactively address issues that may impact closing readiness.
Manage operational capacity and workload distribution across the team.
Partner with branch escrow teams, title exam teams, underwriting, and post-closing teams to ensure seamless transaction coordination.
Monitor operational metrics including service levels, productivity, accuracy, and closing readiness.
Drive operational standardization and process improvements across markets.
Support implementation and adoption of robotic process automation (RPA) within centralized workflows.
Manage automation exception queues and ensure transactions requiring human review are addressed quickly and accurately.
Monitor automation performance and identify operational gaps.
Partner with technology teams to identify additional processes suitable for automation.
Document workflows and operational requirements to support future automation initiatives.
Drive continuous improvement and operational scalability as automation capabilities expand.
Serve as a clear and effective communicator across teams, leadership, and branch partners.
Lead teams through operational change, technology adoption, and centralized process evolution.
Manage multiple priorities in a fast-paced environment while maintaining focus on execution.
Develop and mentor team members to prepare the next generation of operational leaders.
Remove obstacles for the team and proactively resolve complex transaction issues.
Promote accountability, collaboration, and continuous improvement.