Escrow Specialist II
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The Core Non-Default Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. As the Specialist, you will handle specialized regulatory or investor requirements as well as manage internal escalations. The Core Non-Default Specialist will: Process job functions in accordance with established (Service Level Agreement) SLA Research and analyze consumer accounts in order to respond to inquiries Utilize expertise to drive results within the established framework of defined processes to resolve complex requests Assist with creation of policies and procedures and compliance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- Associate’s degree or equivalent work experience
- 3+ years of relevant work experience
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Must have strong business mathematical skills
Nice To Haves
- Financial Services and, if possible, mortgage industry experience preferred
Responsibilities
- Process job functions in accordance with established (Service Level Agreement) SLA
- Research and analyze consumer accounts in order to respond to inquiries
- Utilize expertise to drive results within the established framework of defined processes to resolve complex requests
- Assist with creation of policies and procedures and compliance
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
