Escrow Servicing Specialist I

Rockland Trust•Middleborough, MA

About The Position

This position is responsible for performing escrow administration duties related to servicing the commercial, business banking, residential mortgage and home equity loan portfolios. Duties include assisting with the proper setup and monitoring of properties by the tax and insurance vendors, the timely and accurate disbursement of payments to tax collecting agencies and insurance companies and the completion of the annual escrow analysis in accordance with regulations. Additionally, the position serves as a springboard to becoming a subject matter expert being tasked with the independent research and resolution of complex business issues related to escrow and maintain written procedures to ensure compliance with state and federal regulations and investor guidelines.

Requirements

Comprehensive reading skills for complex documents, procedures and regulations.
Ability to work independently in a multi-tasking environment while meeting critical deadlines.
Computer literacy with proficiency in MS Office applications
Strong interpersonal communication with a focus on providing excellent customer service
Must have excellent organizational skills; be detail-oriented, accurate and self-motivated

Nice To Haves

Knowledge of the Horizon Loan System or similar servicing application is a plus.

Responsibilities

Assist in the accurate and timely payment of all real estate tax escrowed items.
Assist in the accurate and timely payment of all insurance escrowed items.
Assist in the accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements
Ensure the accuracy and timeliness of real estate tax information with our third party servicer in accordance with bank procedures and state and federal regulations.
Ensure the accuracy and timeliness of insurance information with our third party servicer in accordance with bank procedures and state and federal regulations.
Assist in ensuring the proper monitoring and handling of delinquent real estate taxes.
Monitor customer service requests and system exception reports, research and resolve issues.
Respond to inquiries from internal and external customers related to escrow items.
Assist with maintaining all related written procedures in accordance with established bank standards and regulations.
Work with escrow related vendors as needed.
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policy.
Assist management on special projects and perform other servicing related duties as assigned.
This position will be cross trained in additional functions within the escrow and investor reporting team to allow for appropriate levels of team back-up as well as potentially residential mortgage servicing items