Escrow & Investor Servicing Analyst
About The Position
The Escrow & Investor Servicing Analyst will handle high-volume tasks while aiding in the implementation and execution of consistent controls to mitigate operational risk. Duties & Responsibilities Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions. Demonstrate/Develop proficiency with the bank's core banking systems (Jack Henry Silver Lake) Understand the bank's investor loan portfolio which currently includes, but is not limited to: residential mortgage loans serviced for Freddie Mac, Fannie Mae, USDA and Federal Home Loan Bank Act as a resource for all matters related to the servicing of investor-owned or serviced residential mortgage loans Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements Ensure investor reporting and remittance are completed accurately and within established deadlines Responsible for understanding and assisting the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios Understand Regulation Z, and its impact to customers and the bank Monitor daily control reports and take corrective action to resolve exceptions Monitor insurance to ensure coverage is acceptable according to applicable requirements
Requirements
- Appropriate level of understanding systems, regulations, and policies that impact escrow and investor servicing departments.
- Strong ability to enact great customer service skills
- Support reporting initiatives, and accurately analyze data, in varying levels of complexity.
- Follow procedure and department requirements, while questioning and refining for best practices.
- Ability problem solve first, and seek team support when needed.
- Perform duties with frequent interruptions and time pressures.
- Requires High School diploma, Associate degree or above preferred.
- Experience with lending preferred.
- Experience with Freddie and Fannie reconciling required.
- Requires knowledge of Microsoft Office.
Nice To Haves
- Experience with Jack Henry and Silverlake systems preferred.
Responsibilities
- Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions.
- Demonstrate/Develop proficiency with the bank's core banking systems (Jack Henry Silver Lake)
- Understand the bank's investor loan portfolio which currently includes, but is not limited to: residential mortgage loans serviced for Freddie Mac, Fannie Mae, USDA and Federal Home Loan Bank Act as a resource for all matters related to the servicing of investor-owned or serviced residential mortgage loans
- Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements
- Ensure investor reporting and remittance are completed accurately and within established deadlines
- Responsible for understanding and assisting the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios
- Understand Regulation Z, and its impact to customers and the bank
- Monitor daily control reports and take corrective action to resolve exceptions
- Monitor insurance to ensure coverage is acceptable according to applicable requirements
Benefits
- 401(k) match
- profit sharing
- employee stock purchase plan
- paid time off
- medical
- dental
- vision
- company-paid life insurance and long-term disability
- supplemental voluntary life insurance
- short-term and long-term disability
- wellness incentives
- employee assistance program
- pre-tax health savings accounts
- flexible spending accounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
