Escrow Management Specialist

Valon Mortgage

1d

About The Position

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis. The right candidate enjoys tackling complex problems in various process areas.

Requirements

• Excellent critical thinking and logical reasoning abilities
• Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Must be available to collaborate and communicate in regularly held in-person meetings
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Adaptability to changes in the work environment
• Minimum education requirement: High school diploma or GED equivalent required

Nice To Haves

• Bachelor’s degree preferred
• 2-3 years of experience working in mortgage servicing or within an escrow function.
• Freddie Mac or Fannie Mae servicing experience preferred

Responsibilities

• Execute and solve day-to-day operational problems to meet department and investor Service Level Agreements
• Review annual analysis for anomalies to ensure loans are analyzed accurately and timely per RESPA requirements
• Able to efficiently research tax and insurance activity
• Handle escalated loan-level issues and provide departmental research and assistance for complex issues as needed to support client inquiries and various departments
• Process escrow refund requests
• Review and handle escrow setup and/or deletion requests
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Ensure escalations are responded to timely and accurate manner
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Handle other escrow responsibilities and projects as assigned by management
• Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations
• Other duties as assigned

Benefits

• Compensation: competitive salary and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED