Escrow Management Supervisor

Valon Mortgage-posted 4 days ago

Full-time • Mid Level

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We are seeking an experienced mortgage servicing leader to join our organization as a Supervisor, Escrow Management. In this role, you will oversee daily escrow analysis operations, including annual, short-year, transfer and payoff analysis. As the Supervisor, you will lead and develop a team of escrow specialists while ensuring all analyses are completed timely, accurately, and in full compliance with RESPA, CFPB, and investor requirements. This position owns operational performance, risk mitigation, and quality outcomes for escrow analysis, partnering closely with Compliance, Technology, and Servicing Operations to drive process discipline, resolve systemic issues, and scale efficiently. The ideal candidate brings strong people leadership, deep escrow and mortgage servicing expertise, and a demonstrated ability to optimize workflows, manage regulatory risk, and deliver consistent results in a high-volume, fast-moving environment.

Supervise, coach, and develop a team of escrow specialists through regular performance feedback, skill development and career progression planning.
Foster a culture of accountability, collaboration, and continuous improvement across the team.
Own daily escrow workflow management, including task prioritization, capacity balancing, and on-time completion of all critical escrow analysis functions.
Serve as the escalation point for complex or high-risk loan-level issues, ensuring timely resolution, regulatory adherence, and strong borrower outcomes.
Provide oversight for escrow analysis operations, regulatory compliance, and ensure adherence to RESPA, state guidelines, and investor requirements (Freddie Mac, Fannie Mae, Ginnie Mae).
Conduct and monitor quality control reviews: identify root cause, drive corrective actions, and prevent repeat defects.
Ensure accuracy and compliance across escrow-related activities, including escrow setup and deletion, refund processing, onboarding due diligence, and annual and short-year escrow analyses.
Analyze operational trends and provide reporting and insights to leadership to inform strategy and improve product and process outcomes.
Partner with cross-functional teams—including Operations, Compliance, Product, and Customer Experience—to support business initiatives and ensure seamless communication.
Maintain and enforce compliance standards across all escrow activities, serving as a resource for policy interpretation and regulatory updates.
Lead by example in promoting a professional, service-oriented and results driven work environment.
Delegate tasks, manage workflow, and monitor team performance.
Implement and maintain procedures to improve quality, turnaround time, and productivity.
Monitor compliance with internal policies, company standards, and regulatory requirements.
Perform other duties as assigned.

4–6 years of experience in mortgage servicing with extensive knowledge of escrow analysis and escrow operations, including 2 years in a proven supervisory or lead role
Experience working with Freddie Mac, Fannie Mae, and Ginnie Mae loan products and guidelines.
Demonstrated leadership experience with responsibility for supervising teams, managing performance, and resolving escalations.
Strong analytical, critical thinking, and problem-solving abilities with a focus on process optimization.
Strong knowledge of escrow procedures, documentation, and compliance standards.
Excellent interpersonal and communication skills; able to influence, collaborate, and adapt quickly in a dynamic environment.
Act as a liaison with other teams to ensure compliance with production goals and timelines.
Identify and resolve technical, operational, or staffing challenges.
Proficiency with mortgage servicing systems and tools, including experience analyzing operational and control reports.
Strong critical thinking, strong analytical, and problem-solving abilities with a focus on process optimization.
Strong troubleshooting and communication skills.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Flexibility and adaptability to evolving business needs, technologies, and regulatory requirements.
Minimum education requirement: High school diploma or GED equivalent required.

Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
Hours: No weekends or late nights required!
Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits and an EAP for additional support!
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

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