Escrow Insurance Specialist I

Heartland Bank and Trust Company•Bloomington, MN

10h

About The Position

The Escrow/Insurance Specialist I services the Bank's loan escrow and insurance tracking portfolio while following established lending policies and procedures. This position involves learning all aspects of insurance tracking and begins a basic knowledge of loan escrow accounts. The Escrow/Insurance Specialist I is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of this job. The Escrow/Insurance Specialist I report to the department supervisor.

Requirements

Associates Degree and minimum 2 years retail banking preferred or equivalent combination of education and experience.
Minimum 2 years loan servicing preferred or equivalent combination of education and experience.

Responsibilities

Input data entry and maintenance of escrow records on all loan types on the Bank's core system.
Process additional payments to escrow including but not limited to tax/insurance refunds and shortage payments.
Track tax and insurance status on escrow and non-escrow loans that are secured by real estate.
Scan and upload insurance mail received daily to electronic file and insurance tracking vendor.
Answer incoming customer calls with enthusiasm and professionalism.
Communicate questions about documents or loan data to Escrow/Insurance Lead, Escrow/Insurance Supervisor, or Loan Servicing Manager.
Upload loan documentation to electronic file.
Adhere to Bank policies and procedures as well as industry regulations.
Monitor Insurance/Loss Settlement tickets on Znuny.
Work with customer and their contractors on their insurance claims.
Perform other duties as assigned by the Escrow/Insurance Supervisor, Loan Servicing Manager, or Loan Operations Manager.
Assist other co-workers and willingly cross-train in other areas as needed.