Escrow Assistant

First American•Ashland, OR

16h•Onsite

About The Position

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. The company has been named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and has received awards as a best place to work for women, diversity and LGBTQ+ employees. First American values its culture and seeks energetic, detail-oriented professionals who thrive on delivering exceptional customer experiences. The Escrow Assistant role in Ashland, OR, is a key position providing critical administrative and customer support to the Escrow team in a dynamic, fast-paced environment, helping make the dream of homeownership a reality. The company is looking for an individual with the drive and potential to grow, seeking a long-term career path and eager to learn, contribute, and advance within the organization.

Requirements

Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both our internal teams and external customers
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
Thrives in contributing to a team working together to deliver beyond customer expectations
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
High school diploma or equivalent

Nice To Haves

2+ years of escrow-related experience preferred

Responsibilities

Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
Communicate regularly with customers during the escrow process flow
Interpret various agreements as they relate to escrow closings
Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience