Escheatment Lead (Unclaimed Property)

Conduent • San Antonio, TX

3d • $18 - $25 • Remote

About The Position

The Escheatment Lead (Unclaimed Property) along with the Escheatment Manager is
responsible for overseeing and managing all escheatment (unclaimed property)
activities related to payment card products, including prepaid cards, and
related settlement accounts. This role ensures compliance with federal and state
unclaimed property laws, manages reporting and remittance processes, and serves
as the subject matter expert on escheatment regulations impacting card programs.

Requirements

• High School Diploma.
• At least five years of experience in payments or card services, with a focus on reconciliations and financial analysis.
• Hands‑on experience collaborating with card processors, issuing banks, or navigating network rules (Visa, Mastercard, etc.).
• Proven project management capabilities and a track record of meeting tight deadlines.
• Strong attention to detail and commitment to accuracy.
• Clear, professional communication skills—both written and verbal.
• High level of integrity, sound judgment, and strong risk‑management awareness.
• Comfortable and successful working in a fully remote environment.
• Ability to manage increased workload during monthly, quarterly, or annual reporting periods.

Nice To Haves

• Familiarity with escheatment software and large-scale data reporting.
• Experience in unclaimed property/escheatment, preferably within financial services or payment cards.
• Knowledge of state unclaimed property laws, dormancy periods, and reporting requirements.
• Experience with prepaid cards, or payment card issuing programs.
• Proven ability to manage regulatory filings and audits.
• College degree.

Responsibilities

• Manage end-to-end escheatment processes for payment card products, including identification, tracking, reporting, and remittance of unclaimed property.
• Ensure compliance with all applicable state and federal unclaimed property laws and regulations.
• Monitor regulatory changes affecting escheatment and assess impact on card programs.
• Develop, implement, and maintain escheatment policies, procedures, and controls.
• Prepare, review, and file accurate and timely unclaimed property reports with state authorities.
• Coordinate due diligence mailings and owner outreach in accordance with statutory requirements.
• Manage escheatment calendars, deadlines, and documentation retention.
• Partner with Legal, Compliance, Finance, Operations, Product, and Program Management teams to ensure escheatment requirements are embedded in card product design and lifecycle.
• Serve as one of the primary points of contact for auditors, regulators, and state unclaimed property offices.
• Support responses to regulatory exams, audits, and information requests related to escheatment.
• Oversee data extraction, validation, and reconciliation of cardholder balances subject to escheatment.
• Ensure accuracy of dormancy calculations, aging logic, and state-of-owner determinations.
• Identify and resolve discrepancies across processors, issuing banks, and internal systems.
• Identify opportunities to improve escheatment processes through automation and efficiency gains.
• Assess and mitigate escheatment-related risks, including penalties, interest, and reputational risk.
• Support internal audits and SOX controls related to unclaimed property.
• Assist with managing relationships with third-party processors, escheatment service providers, and issuing banks as applicable.
• Assist with ensuring vendors meet contractual and regulatory escheatment obligations.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees