ESC Leave of Absence Specialist

Charter Spectrum•Charlotte, NC

50d

About The Position

Are you passionate about guiding employees through critical moments in their careers while ensuring compliance and consistency? Spectrum seeks a Leave of Absence Specialist to oversee and enhance leave programs, tackle complex issues, and collaborate across the organization for optimal solutions. Your expertise will drive improvements, deliver actionable insights, and build a supportive environment for our teams. Make a difference by shaping processes that impact every employee's experience.

Requirements

Ability to maintain confidentiality and adhere to the highest degree of professional standards
Ability to work independently and work effectively in a team environment
Ability to handle multiple projects and tasks and prioritize and organize effectively in a fast-paced environment
Ability to work with time-sensitive issues and to be self-directed with minimal supervision
Demonstrated attention to detail, analytical skills to compile and interpret data for reporting purposes, and presentation skills
Ability to communicate verbally and in writing in a clear and straightforward manner
Demonstrated computer skills, especially spreadsheets, databases and word processing (i.e. Microsoft Word, Excel, PowerPoint, and Outlook)
Ability to work a flexible schedule including extended business hours, weekends and holidays
Demonstrated focus on providing quality service to internal and external customers
Working knowledge of leave administration, including FMLA and ADA
Demonstrated knowledge of Employment Laws related to Leave of Absence
Knowledge of FMLA, ADAAA, Benefit Administration, Corporate HR and enterprise business
Ability to make independent decisions relating to daily operations
Interpersonal skills necessary to interact effectively with employees at all levels of the organization
Operate in a fast-paced environment with time-sensitive issues
Handle multiple projects and tasks independently or as part of a team
Bachelor's degree in HR or related field or equivalent experience
3+ years LOA and/or ADA experience in a large complex organization

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Administer leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
Oversee all aspects of leave programs and vendors, including case management and administrative processes of the cases and claims
Collaborate with workers' compensation claims adjuster, medical professionals and legal counsel to support return-to-work or restricted duty
Serve as the subject matter expert for the leave programs in alignment and under the general direction and guidance of HR leadership
Partner closely with HR on all escalated leave cases, accommodations and workers' compensation claims
Meet regularly with HR to review claims' status and develop strategies for resolution
Make recommendation to HR in support of the interactive ADA process and the individual assessment of each ADA accommodation request
Act as a liaison between business stakeholders, employees and third party administration vendor
Provide leadership in the integration and implementation of complex programs, services and/or initiatives within the Leaves team
Provide consultation, direction and support to business units and HR as it relates to the Leave of Absence Program
Proactively seek information to stay current on regulatory and industry changes
Partner with Benefits Team on changes to Charter's policy and plan design to improve LOA program and the administration of the plans
Ensure compliance with applicable government regulations
Lead special projects, as needed
Perform other related duties, as needed

Benefits

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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