ERP Support Analyst

Goodheart-Willcox Publisher•Tinley Park, IL

11h•$55,000 - $65,000•Hybrid

About The Position

ERP Support Analyst Hybrid Goodheart-Willcox Publisher, Experts in Career and Technical Education (CTE) and an employee-owned company, is seeking an ERP Support Analyst . The ERP Support Analyst is responsible for providing Level 1 Support including day-to-day issue analysis/resolution, optimization, and expansion of G-W operations in NetSuite, Solochain, ShipHawk, Firebrand, and additional applications. This position will follow a hybrid schedule, working a minimum of two days per month in our Tinley Park, Illinois office. Our compensation is market based and takes into account a variety of factors including the candidate’s skill set, experience level, internal equity, and location. For this position, we anticipate the starting salary falling between $55,000 and $65,000 per year. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).

Requirements

Bachelor's degree in Information Technology, Computer Science, Accounting, Finance, or a related field required.
Minimum of 1 year of experience with ERP, CRM, warehouse and transportation management systems administration and integrations required.

Nice To Haves

Experience with NetSuite CRM modules is a plus.
Accounting experience is a plus.
Experience with Solochain or Warehouse Management Systems is a plus.
Experience with ShipHawk or Transportation Management Systems is a plus.

Responsibilities

Assist with administration and maintenance with NetSuite ERP and CRM, ensuring system integrity and performance.
Provide Level 1 Support for NetSuite, Solochain, ShipHawk, and Firebrand issues; troubleshoot and resolve data issues, implement fixes, and work with Vendor Support when necessary.
Assist with developing and optimizing NetSuite saved searches, dashboards, and reports.
Assist with configuring workflows, adding custom fields and modifying forms.
Assist with NetSuite upgrades from end-to-end, including preparation and testing coordination with internal stakeholders.
Assist with supporting NetSuite integrations, customizations, and implementations with third party applications, including but not limited to tax, address, payment processing, banking, and shipping systems.