ERP Operation Manager

Hyundai Autoever America•Santa Ana, CA

35d•$118,650 - $182,710•Onsite

About The Position

ERP Operation Manager, Parts Sales Location - Fountain Valley, CA (5-day Onsite) Company Overview Hyundai AutoEver America (HAEA) , the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations. If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation. Purpose of the Role Lead and manage the SAP-focused Parts Sales application team, ensuring operational excellence and continuous enhancement of SAP applications to support Hyundai/Kia America's parts sales business. This role oversees the full software development lifecycle (SDLC), drives strategic alignment, and manages team performance to deliver high-quality solutions.

Requirements

Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
SAP Expertise: 8+ years of progressive SAP experience, including 3-5+ years in a leadership role managing SAP operations and support.
S/4HANA Experience: Hands-on experience with SAP S/4HANA, including at least one major implementation or migration project.
Core Competencies: Strong skills in SAP operations management (incident, problem, change), project leadership, and vendor management.
Business Knowledge: Solid understanding of sales, logistics, and supply chain processes, ideally within distribution or retail.
Technical Knowledge: Proficiency in SAP modules (SD, MM, FI integration), SAP Basis concepts, system architecture, and security.
Soft Skills: Exceptional leadership, communication, analytical, and stakeholder management abilities.

Nice To Haves

Relevant certifications such as SAP S/4HANA, PMP, or ITIL.
Bilingual proficiency in English and Korean.
Experience contributing to solution architecture discussions.

Responsibilities

Strategic Oversight: Direct operations and enhancement initiatives for SAP (S/4HANA) Parts applications, ensuring alignment with business goals.
System Integrity: Maintain seamless integration of SAP applications with internal systems and external partner platforms.
Solution Delivery: Plan and execute projects to deliver innovative SAP solutions that meet evolving business needs.
Team Leadership: Manage team performance in ticket processing, on-time delivery, and quality standards; establish metrics and foster continuous improvement.
Resource Optimization: Allocate and optimize team resources to maximize efficiency and responsiveness.
Global Coordination: Align local team activities with global service plans and organizational priorities.
Stakeholder Communication: Serve as the primary liaison for sponsors, providing clear and timely updates on application services and projects.
Service Leadership : Maintain Expertise: Keep a deep understanding of SAP solutions, integrations, and security requirements for S/4HANA Parts applications.
Strategic Alignment: Ensure compliance with IT transition standards, strategic goals, and company-wide policies while fostering collaboration with global IT teams.
Client & Stakeholder Engagement: Build strong relationships with business owners and sponsors, lead prioritization discussions, and provide proactive client service.
Operational Oversight: Monitor workloads, adjust resource assignments, and track KPIs; conduct weekly status meetings and report progress to management.
Incident & Risk Management: Act as Incident Manager for critical issues, perform Root Cause Analysis (RCA), and address risks promptly.
Continuous Improvement: Identify business needs, propose new IT services or enhancements, and implement performance improvements based on KPI reviews.
Cross-Functional Collaboration: Coordinate with HAEA departments, Hyundai Motor Group HQ, RHQ, sister companies, and production site IT teams to ensure holistic support.
Program & Project Oversight: Provide guidance on project management methodologies and act as technical lead or project manager for small to mid-sized initiatives.
Budget Management: Own the full budget lifecycle, including planning, forecasting, monitoring utilization, and justifying changes throughout the fiscal year.
Procurement & Vendor Relations: Oversee purchase orders, vendor management, contractor time tracking, and perform TCO analysis for contracts and quotes.
HR & Team Administration: Manage approvals for time tracking, onboarding, job descriptions, and goal evaluations; ensure optimal work environment and device management.
Security & Compliance: Address service exceptions, particularly security-related issues, and ensure adherence to organizational policies.
Solution Architecture Contribution: Participate in architecture discussions to support strategic IT initiatives.
Operational Leadership: Set clear priorities for day-to-day operations and ensure effective resource allocation across projects.