ERAD Technician / Logistics Coordinator (Onsite)

Iron Mountain•Temple, TX

27d•Onsite

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is revolutionizing data center infrastructure—the backbone of our digital world—through innovative engineering, sustainability-driven processes, and cutting-edge technologies. Our circular data center models empower hyperscalers and enterprises alike to maximize hardware potential and redefine what's possible in IT asset lifecycle management. The Opportunity We are seeking a highly motivated ERAD Technician / Logistics Coordinator to join our growing Client Services team. In this dual-role position, you will primarily serve as an onsite ERAD Technician, providing critical support in secure data destruction operations at a data center. As a secondary function, you will assist with logistics coordination for asset shipments and inventory movement to and from our facilities. This role is ideal for someone who thrives in dynamic environments, demonstrates meticulous attention to detail, and can adapt quickly to changing priorities.

Requirements

High school diploma or equivalent required; bachelor’s degree strongly preferred
2–3 years in a client services, logistics, or technical support role (preferably within a data center environment).
Previous experience with inventory control, data security, or IT asset management highly preferred.
Familiarity with ERAD protocols, reverse logistics, or R2-compliant destruction practices a plus.
Strong technical aptitude with Microsoft Office, Google Suite (especially Excel/Sheets), WMS, and ERP systems.
Excellent organizational, communication, and documentation skills.
Valid driver’s license and ability to drive rental vehicles as needed.
Ability to lift 40 lbs. and work on your feet in warehouse and data center environments.
Willingness and ability to travel domestically (approx. 25% per year).

Responsibilities

Serve as an on-site technician at a data center to support ERAD (Data Eradication) processes.
Handle confidential data-bearing devices with the utmost security and integrity.
Follow all certified ERAD protocols and guidelines for secure media sanitization and destruction.
Communicate clearly and professionally with internal teams, data center personnel, and client stakeholders.
Track and document all eradication activities using internal systems and tools.
Support continuous improvement of ERAD operations, providing feedback and contributing to best practices.
Operate tools and machinery required for media handling and physical destruction.
Ensure compliance with client SLAs and Iron Mountain policies related to security, safety, and data integrity.
Coordinate domestic and international shipments with client logistics teams and distribution centers.
Maintain internal logistics systems and documentation, including Bills of Lading, process sheets, and shipping manifests.
Monitor warehouse activity in the WMS system; track inbound/outbound shipments and ensure accurate inventory data.
Reconcile inventory discrepancies, support audits, and assist with process improvements.
Build and maintain relationships with third-party transportation and recycling vendors.
Collaborate with accounting to review and validate logistics invoices and charges.
Generate and distribute weekly/monthly inventory and logistics performance reports.