ERA Agent

BP•Cleveland, OH

21d•Remote

About The Position

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.

Requirements

Proven experience in a customer service or customer-facing role.
Demonstrated understanding and application of agility core practices.
Excellent analytical thinking and problem-solving abilities.
Strong verbal and written communication skills.
Ability to effectively manage and resolve conflicts.
A creative and innovative approach to challenges and opportunities.
A deeply customer-centric mindset with a focus on delivering positive customer experiences.
Proven ability to prioritize and manage a diverse workload effectively.
High level of self-awareness and emotional intelligence.
Awareness of sustainability principles and their application in a business context.

Responsibilities

Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
Apply analytical thinking to identify and address customer needs and process inefficiencies.
Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
Exhibit resilience in challenging situations and maintain a high level of professionalism.
Develop a strong understanding of customer emotions and tailor interactions accordingly.
Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.