Equipment Specialist

Validation Associates•Aurora, CO

2d•$33 - $36

About The Position

Delivers service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration. Represents the face of PerkinElmer to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

Requirements

Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience.
Experience using Microsoft 365
Exposure to analytical equipment and/or lab environment
Knowledge of laboratory safety practices
Certification of company training on equipment
Strong interpersonal skills; team player with customer satisfaction focus
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role
Lab Bench experience (processing chemist or Sample processor) typically transitions well.

Nice To Haves

Experience in HVAC, refrigeration and facilities maintenance is a plus

Responsibilities

Provide scheduled preventative maintenance for contract customer
Drive toward zero service recalls
Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards
Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
Maintain updated documentation around dispatch, inventory and service support functions of the job
Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
Accountable for assigned company assets to include: Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Manage appropriate levels of inventory to ensure adequate supply and records are maintained
Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
Ability to travel by air, vehicle and/or other means of transportation as business requires
Must have a valid driver’s license; While performing the duties of this job, the employee must safely operate a motor vehicle at all times