Equipment Service Support Representative

Ultradent Products • Salt Lake, UT

1d • Onsite

About The Position

Equipment Customer Service Support Representative Ultradent Products Inc. is looking for a strong team member to join our Equipment Customer Service Support team. We’re actively modernizing how we work—moving from manual processes to more efficient systems. That means things will evolve, and we need someone who can adapt, stay positive, and help us improve along the way. What you’ll do Answer inbound and outbound calls (no cold calling), emails, and tickets related to equipment repairs, technical questions, and customer inquiries Guide customers on service expectations and next steps Manage repairs and returns, working with vendors as needed Partner with cross-functional teams to solve problems and support customers Accurately document and track work across multiple systems Identify opportunities to improve processes and how we operate What we’re looking for Strong attendance and dependability (in-person role) Positive attitude and ability to work well with others Comfortable with change and shifting priorities Strong attention to detail Ability to type quickly and accurately Comfortable working across multiple systems at the same time Ability to manage multiple priorities in a fast-paced environment Clear, professional communication Self-motivated and able to take ownership of work Solid problem-solving and critical thinking skills) 👉 If you prefer highly structured, predictable work, this role may not be the right fit. Ultradent is an Equal Opportunity Employer. We are a global culture where differences and perspectives are sought after, welcomed, and embraced. We consider all qualified applicants fairly, based on their experience, skills, and potential to contribute to our team. Our core values – Integrity, care, quality, innovation, and hard work- guide us daily. These values, when balanced, shape our workplace culture and ensure that we remain focused on our vision while maintaining a professional and inclusive environment. VEVRAA Federal Contractor: For more information please contact us at [email protected] PWDNET

Requirements

• Strong attendance and dependability (in-person role)
• Positive attitude and ability to work well with others
• Comfortable with change and shifting priorities
• Strong attention to detail
• Ability to type quickly and accurately
• Comfortable working across multiple systems at the same time
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication
• Self-motivated and able to take ownership of work
• Solid problem-solving and critical thinking skills

Responsibilities

• Answer inbound and outbound calls (no cold calling), emails, and tickets related to equipment repairs, technical questions, and customer inquiries
• Guide customers on service expectations and next steps
• Manage repairs and returns, working with vendors as needed
• Partner with cross-functional teams to solve problems and support customers
• Accurately document and track work across multiple systems
• Identify opportunities to improve processes and how we operate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees