Equipment Service Support Representative

Ultradent Products, Inc.•Salt Lake City, UT

2d•Onsite

About The Position

Equipment Customer Service Support Representative Ultradent Products Inc. is looking for a strong team member to join our Equipment Customer Service Support team. We’re actively modernizing how we work—moving from manual processes to more efficient systems. That means things will evolve, and we need someone who can adapt, stay positive, and help us improve along the way.

Requirements

Strong attendance and dependability (in-person role)
Positive attitude and ability to work well with others
Comfortable with change and shifting priorities
Strong attention to detail
Ability to type quickly and accurately
Comfortable working across multiple systems at the same time
Ability to manage multiple priorities in a fast-paced environment
Clear, professional communication
Self-motivated and able to take ownership of work
Solid problem-solving and critical thinking skills

Responsibilities

Answer inbound and outbound calls (no cold calling), emails, and tickets related to equipment repairs, technical questions, and customer inquiries
Guide customers on service expectations and next steps
Manage repairs and returns, working with vendors as needed
Partner with cross-functional teams to solve problems and support customers
Accurately document and track work across multiple systems
Identify opportunities to improve processes and how we operate

Benefits

Medical/Dental & Other Insurances (eligible the first of month after 60 days)
Health Savings Account with employer contribution
401K Plan with employer matching contribution
Employee access to discounted Ultradent products
Excellent Paid Time Off (PTO) and Medical Time Off (MTO) account to support medical and military events
Five days paid between Christmas and New Years
Education Assistance
Onsite Fitness Center

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