Equipment Service Supervisor

Hillyard•Columbus, OH

13h

About The Position

Equipment Service Supervisor - Columbus OH Supporting Ohio, Kentucky & Indiana Are you a hands-on leader who thrives on developing technicians, solving complex equipment challenges, and driving team performance? Do you take pride in mentoring others, improving processes, and delivering exceptional service? If you answered YES , this could be the leadership opportunity you’ve been looking for. Hillyard is seeking a Service Supervisor to lead and support our Equipment Service team across OH, KY, and IN — someone who can balance technical expertise, people leadership, and operational excellence . This role is ideal for a technically skilled supervisor who enjoys staying close to the work while guiding a team toward success. What You’ll Do Lead, coach, and develop Service Technicians — providing real-time feedback and support to strengthen performance and confidence Partner with technicians to troubleshoot complex mechanical and electrical equipment challenges Drive productivity and efficiency by identifying opportunities to improve workflows and service execution Manage daily service activity, performance expectations, and customer satisfaction outcomes Maintain strong relationships with vendors, freight partners, and internal teams to keep operations running smoothly Investigate and resolve technician inventory discrepancies Support ongoing technician training, skill development, and quality improvement initiatives Utilize communication tools and reporting to stay connected, informed, and proactive What Makes You Successful Natural leader who enjoys mentoring, coaching, and developing others Strong mechanical and electrical troubleshooting ability Comfortable balancing field support, team leadership, and administrative responsibilities Confident communicator who builds trust with technicians, customers, and partners Analytical mindset with the ability to identify patterns and improve processes Qualifications Associate degree or college coursework preferred 2–4 years of supervisory experience in a service, technical, or mechanical environment 2–4 years of hands-on mechanical/electrical experience strongly preferred Strong troubleshooting and problem-solving skills Proficiency with Microsoft tools including Teams, Planner, SharePoint, and Power BI Why Join Us Hillyard is a family-owned company with over a century of stability and growth , committed to creating cleaner, safer, healthier environments while investing in the people who make that mission possible. Here, supervisors don’t just manage — they influence, develop, and lead meaningful change. What’s In It For You Monday–Friday day schedule — no nights or weekends Competitive salary + bonus opportunity Paid holidays & generous PTO Industry-leading 401(k) + profit sharing Comprehensive medical, dental & vision coverage Career growth within a stable, people-focused organization If you’re ready to lead technicians, solve real equipment challenges, and make an impact across a regional service team , we’d love to connect. Getting Started At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate – seize this opportunity and apply today! Your journey to greatness begins here! Click here to view a full position description Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Requirements

Natural leader who enjoys mentoring, coaching, and developing others
Strong mechanical and electrical troubleshooting ability
Comfortable balancing field support, team leadership, and administrative responsibilities
Confident communicator who builds trust with technicians, customers, and partners
Analytical mindset with the ability to identify patterns and improve processes
Associate degree or college coursework preferred
2–4 years of supervisory experience in a service, technical, or mechanical environment
2–4 years of hands-on mechanical/electrical experience strongly preferred
Strong troubleshooting and problem-solving skills
Proficiency with Microsoft tools including Teams, Planner, SharePoint, and Power BI

Responsibilities

Lead, coach, and develop Service Technicians — providing real-time feedback and support to strengthen performance and confidence
Partner with technicians to troubleshoot complex mechanical and electrical equipment challenges
Drive productivity and efficiency by identifying opportunities to improve workflows and service execution
Manage daily service activity, performance expectations, and customer satisfaction outcomes
Maintain strong relationships with vendors, freight partners, and internal teams to keep operations running smoothly
Investigate and resolve technician inventory discrepancies
Support ongoing technician training, skill development, and quality improvement initiatives
Utilize communication tools and reporting to stay connected, informed, and proactive