Equipment Parts Specialist/ Equipment Parts Counter (EQF)

The Craig Taylor Equipment Company•Fairbanks, AK

About The Position

The Equipment Parts Specialist/ Equipment Parts Counter will be responsible for the sale of parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts.

Requirements

Must be able to work 40+ hrs per week.
Must have a valid driver's license and a clean driving record
Ability to operate or be able to be trained to operate a forklift

Nice To Haves

High school diploma or GED (preferred).
Detail oriented

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Manage incoming and outgoing phone traffic.
Assist outside sales staff with technical, inventory, and pricing information
Identify and record lost sales opportunities to ensure inventory performance remains at a high level.
Consistently follow up on outstanding backorders and aging will-call items.
Receives payment from retail customers or obtains credit authorization.
Coordinate with delivery drivers for daily delivery and pickups.
Pull and fill orders from stock for local delivery and outside sales staff.
Restocking of incorrect or returned parts.
Notifies parts manager of out of stock parts or shop materials that need immediate attention.
Source, shop, and order emergency nonstock items from local vendors.
Communicate order status of special order items with all customers and service departments.
Pulls orders for service and body shops, making sure all parts are tagged with customer names and job numbers.
Ensure that local special order parts are returned to the vendor if not picked up by the customer.
Makes sure all internal requests for parts are billed on the service repair order.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Other duties may be assigned by management.

Benefits

$15,000 life insurance policy fully paid for by employer after 1st of the month following 60 days of full-time employment.
PPO and HSA medical plans available after 1st of the month following 60 days of full-time employment. HSA contribution by employer for those who participate in our HSA-eligible plans!
Already covered for insurance? We provide a $40 dollar bi-weekly stipend for team members who choose not to participate in our medical plans.
Supplemental benefits available after 1st of the month following 60 days of full-time employment.
2 weeks of paid time off (PTO) a year with an accrual starting after 90 days of full-time employment.
Participation in GGOB (Great Game of Business), when the company wins, you win!
Ability to participate in monthly financial wellness webinars with our financial consulting firm.
Employee Assistance Program (EAP).
6-7 paid holidays.
Ability to rent equipment for personal use at no cost.
Discount on purchasing equipment.
Continuing education training and annual training.
Growth opportunities!